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Customer Service Information
Servicing dealership personnel are trained professionals. They should be able to answer
any question you may have. If you encounter a problem that your dealer does not solve to
your satisfaction, please discuss it with the dealership's management. The Service
Manager, General Manager, or Owner can help. Almost all problems are solved in this
way.
If you are dissatisfied with the decision made by the dealership's management, you may
contact the Honda Power Equipment Customer Relations Office. You can write to:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 am - 7:00 pm ET
When you write or call, please provide this information:
• Model and serial number
• Name of dealer who sold the pump to you
• Name and address of the dealer who services your pump
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem