19 69-1284—2
Toll-Free Customer Assistance
Please read and follow the provided instructions for this thermostat. For additional information,
g
o to
www.hone
y
well.com/
y
ourhome or call the Hone
y
well Customer Relations Center at 1-800-468-1502. The Center
hours are Monda
y
throu
g
h Frida
y
, 7:00AM to 5:30PM Central Time.
Before callin
g
, please have the followin
g
information available:
•Thermostat model number. (Located on back of thermostat).
•Thermostat date code. (Located below model number).
•T
y
pe of heatin
g
/coolin
g
s
y
stem (for example, hot water, warm air, oil, or
g
as).
•Location and number of wires connected to the thermostat.
Temperature chan
g
e occurs at the
wron
g
times. 1. Check the pro
g
ram times for the period in question.
2. Make sure the AM and PM settin
g
s are correct.
3. Make sure the current time and da
y
settin
g
s are correct.
4. Repro
g
ram an
y
incorrect settin
g
s.
NOTE: If
y
our thermostat is set for Smart Response control, the start times
occur before
y
our pro
g
rammed comfort periods.
Table 4. Solution Guide.
If... Then…