Introduction |
Shipping Instructions
To ship equipment back to Engineered Systems:
1.Contact the customer service department at
When calling, please have available:
•A description of the problem or reason for returning the equipment.
•Original purchase order number, invoice number and whether or not the unit is still under warranty.
•A new purchase order number if the unit is not under warranty.
2.Obtain the Return Authorization Number (RMA) from the customer service department at
3.Show the RMA number on all packages shipped. Packages not marked with an RMA number will be refused at the factory and returned COD.
4.Carefully pack the equipment for shipment. Use the original packing material whenever possible.
Limited Warranty
All Products sold or licensed by Engineered Systems include a warranty registration card which must be completed and returned to Engineered Systems by or on behalf of the end user in order for Engineered Systems to provide warranty service, repair, credit or exchange. All warranty work shall be handled through Customer which shall notify Engineered Systems and apply for a Return Merchandise Authorization (RMA) number prior to returning any Product for service, repair, credit or exchange. Engineered Systems warrants that its Products shall be free from defects in materials and workman- ship for a period of two years from date of shipment of the Product to Customer. The warranty on Terminals, Printers, Communications Products and Upgrade kits is 90 days from date of shipment. Satisfaction of this warranty shall be limited to repair or replacement of Products which are defective or defective under normal use. Engineered Systems’ warranty shall not extend to any Product which, upon examination, is determined to be defective as a result of misuse, improper storage, incorrect installation, operation or maintenance, alteration, modification, accident or unusual deterioration of the Product due to physical environments in excess of the limits set forth in Product manuals.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THIS PROVISION. THIS WARRANTY IS IN LIEU OF ALL
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