VISIOCAM
13 69-2108EFS—01
Troubleshooting
The system does not work…
• Make sure the door camera is powered, refer to below.
• Make sure the receiver is powered, refer to below.
• Move the receiver closer to the door camera to receive a better signal.
• If new, make sure the door camera is programmed to the receiver – see ‘Pre-
installation Setup’ on page 3.
Door camera is not powered…
This is indicated when the red confidence light on the front does not light when the
call button is pressed. Check:
• The batteries are all inserted in the right direction.
• The batteries are new and Alkaline type.
• If transformer powered, the transformer is connected to the mains and powered on.
• There is no damage to the transformer connecting cable.
• The two wires in the transformer connecting cable are making contact to the
terminals in the unit and in the transformer.
Receiver is not powered…
• The batteries are discharged. Place the receiver on the charging unit for a minimum
of 12 hours to fully recharge the batteries. The receiver battery indicator will blink
once a second to indicate charging, and will stay on when the receiver is fully
charged.
The receiver only displays a black and white picture…
• The light level at the door camera is very low.
• The light sensor under the door camera is covered, is too close to an adjacent
object, or is facing a very black surface.
The signal is poor, or there is interference…
• The receiver is in a signal ‘dead spot.’ Rotate or move the receiver 20 in. (50 cm)
and try again. People walking near the receiver can also temporarily affect the
reception quality.
• Make sure that the receiver is in range of the door camera, approximately 100 ft.
(30 m) in a typical building. Move the receiver closer to see if the picture improves.
If this does not improve the picture then there is nearby interference on the video
channel. Open the door camera and change the video channel switch from 1 to 3,
for example.
• If there is more than one video transmitter (door camera or others), every unit must
have its video channel switch set to a different channel.
• A microwave oven may be in use in the path between the door camera and receiver.
Move the microwave oven or turn it off.
• Computers and other IT equipment can radiate signals and affect the video quality.
If this is a likely problem, move the receiver away (at least 3 ft. [1 m]) from the units.
The receiver chimes, followed by a beep-beep…
This indicates low battery power in the door camera. Replace the door camera
batteries.
69-2108EFS_A.indd 13 11/30/2007 1:51:49 PM