ANY SERVICING SHOULD BE DONE BY AN

AUTHORIZED SERVICE REPRESENTATIVE

Call 1-800-944-9200 USA & Canada
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER® Dealer or visit
www.hoover.com. Costs of any transportation to and from any place of repair are to be paid by the owner. The
service part s used in this unit are easily replaced and re adily available from an authori zed HOOVER® Dealer or
retailer. Always identify your product by the model number and manufacturing code when requesting information
or ordering replacement parts. (The model number appears behind the dirt cup of the product.)
5. TROUBLESHOOTING4. BATTERY FUEL GAUGE, DISPOSAL & SERVICELithium-ion Batteries
The battery m ust be collected , recycled or dispo sed of in an environm entally sound ma nner. The EPA certif ied RBRC
Battery Recycling Seal on the lithium-ion (Li-ion) battery indicates Techtronic Industries, a corporate affiliate of Hoover,
Inc., is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful
life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative
to placing used Li- ion batteries into the t rash or the municipal waste s tream, which may be illeg al in your area.
Please visit www.rbrc.org/call2recycle/ for information on Li-ion battery recycling and disposal bans/restrictions in
your area. Hoover, Inc., involvement in this program is part of our commitment to preserving our environment and
conserving our natu ral resources.
(continued)

Service

PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Product does not turn on 1. Bat tery is not in product. 1. Insert battery into product.
2. Bat tery is not inserted pro perly. 2. Make sure batter y is fully se ated in bat tery cavit y.
3. Bat tery is not charged. 3. Remove and charge bat tery or rep lace with se cond charged b attery.
4. Battery is too hot. 4. Remove batter y and let co ol for 30 minut es, replace b attery and retry or rep lace
with second charged battery.
5. Internal component damage. 5. Call for serv ice: 1-800 -944-9200
Product turns off while
in use 1. Bat tery is ful ly discharged . 1. Remove and charge b attery or replace with second charge d battery.
2. Bat tery is too hot. 2. Remove battery an d let cool fo r 30 minutes, re place batt ery and retr y or replace
with second charged battery.
Product does not pick
up dirt
3. Internal component damage. 3. Call for serv ice: 1-800 -944-9200
1. Dirt cup may be f ull. 1. Empty dirt cup.
2. Filter may be d irty. 2. Cl ean and/or wash fil ter.
3. Baffle tube may be dirty. 3. Remove and clean.
4. Airpath may be clogged. 4. Make sure the battery is removed and the product is off. Remove nozzle by pressing
the nozzle release button and pulling the nozzle in a downward motion. Remove any
debris clogged in the nozzle airpath. Reassemble nozzle to the product.
5. Internal component damage. 5. Call for service: 1-800 -944-9200
Brushroll will not turn 1. Brushroll may have an obstruction. 1. Make sure the battery is removed and the product is turned off. Remove nozzle by
pressing the nozzle release button and pulling the nozzle in a downward motion.
Remove any debris clogged in the nozzle airpath. Reassemble nozzle to the product.
2. Motor protection device tripped. 2. Turn product to off position, product will reset in approximately 30 minutes.
3. Broken belt. 3.Make sure the battery is removed and the product is off. Remove nozzle cover replace
with recommended belt and replace nozzle cover.
4. Internal component damage. 4. Call for ser vice: 1-800 -944-9200
If a mino r problem d evelops, it usually can be remedied quite easily when the cause is identified by using t he
checklist below.
Any other servicing s hould be done by an authorize d service representat ive.
WARNING: To reduce risk of personal injury - unplug v acuum before servicing.