Problem Solving Guide
Defects you can remedy yourself
Before calling Hoover Service for technical advice please run through the following checklist. A charge will be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the problem persists after completing the recommended checks, please call Hoover Service (tel: 08705 400 600); they may be able to assist you over the telephone.
Advisory note
During drying phase the drum will accelerate to a higher speed to distribute the load and to optimize the drying performance
The machine will not start…
●Close the door. Check that there is power to the machine. Select a programme and press Start Pause. Check if the door locked light is illuminated.
If it is not, check the following:
1.Is the machine connected to the electrical supply?
2.Is the electrical supply OK? Check another socket.
3.Has the fuse on the machine blown? If so, replace it.
●If the door locked light is illuminated and the machine does not start this means that the machine cannot fill with water, check the following:
1.Check the programme dial is correctly aligned with the programme.
2.Is the water supply to the machine switched on?
3.Are the pipes kinked or restricted in any way?
Water does not drain away… (error 3 will be displayed)
●Ensure that there is not a blockage in the drain hose or the hose is not kinked.
●Is the drain hose installed correctly? If connected to the sink waste make sure you have cut the membrane or removed the bung from the under sink drainage unit.
●Check for foreign bodies in the filter. If present, clean the filter.
●If you have found any of the above problems correct them and run the machine through a spin cycle to drain the water.
Water on the floor around the washing machine...
●Is the fill hose tightened? If so, replace the rubber washers and
●Is the standpipe or the household drain blocked? If so, clear the blockage yourself or call a plumber.
●Is there clothing or dirt between the door gasket and the door glass? Ensure that the door glass and gasket are kept clean and free of laundry when loading the machine.
The machine does not spin…
●Water has not drained from the machine? Check the points highlighted above.
●Have you selected an option that changes the spin profile (change of spin speed on the selector)? Check the feature in the description of the controls.
●Is the load unbalanced? To reduce noise and vibration and improve the machine’s reliability and life, the machine is fitted with an electronic sensor that detects if the load is unbalanced. To improve the spin performance the load can be
The machine is noisy or vibrates a lot during the cycle…
●Has the transit system been fully removed? (see Unpacking the Product).
●Are there any loose items in the pockets of clothing that can rattle in the drum and cause damage?
●Is the load unbalanced? Stop the programme, redistribute the load and restart.
The programme takes a long time…
●Some programmes do take a long time (over 2.5 hours). Low water pressure can increase the length of the programme.
The door will not open…
●Has the programme finished? Is the END light illuminated? If not the programme is not complete. Has the door locked light gone out? If not wait a further two minutes and the light will go out and you will be able to open the door.
●Has the programme finished but the door remains locked? The display reads Error 2. Turn the machine to OFF to reset the machine and this will allow the door to open.
●If water remains in the drum refer to 'Water does not drain away…' above.
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