Hotpoint AQ1138D 697 S manual Trouble shooting, Problem Possible causes / Solutions

Trouble shooting

Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre (see “Assistance”),
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make sure that the problem cannot be solved easily using the following list.
Problem:	Possible causes / Solutions:

The machine does not switch on.

The wash cycle does not start.

•The appliance is not plugged into the socket fully, or not enough to make contact.

•There is no power to the socket, or the fuse has blown in the mains plug.

•The door is not closed properly.

•The ON/OFF button has not been pressed.

•The START/PAUSE button has not been pressed.

•The water tap has not been turned on to allow water to flow into the machine.

•The ‘DELAY TIMER’ has been selected.

•The ‘CHILD LOCK’ is activated (see ‘The machine just ‘beeps’ when a programme or option is selected’ below).

The machine does not fill with water or Indicator light for the first wash cycle flashing rapidly.

•The water inlet hose is kinked.

•The water inlet hose is not connected to the water supply.

•The water pressure is too low.

•The water tap has not been turned on to allow water to flow into the machine.

•There is no water supply to the house.

•The inlet valve filter is blocked.

•The START/PAUSE button has not been pressed.

The machine continuously fills with water and continually drains away or Water left in the drum

or Stuck on wash.

•The top of the drain hose is too low - It must be fitted at a height between 65 and 100 cm from the floor (see “Installation”).

•The drain hose is connected incorrectly to the sink trap allowing water to run into the machine, the drain hose must be positioned higher than the bottom of the sink to prevent water flowing down the drain hose.

•The end of the drain hose has been pushed too far down the standpipe, the ‘U’ bracket should be fitted 100 mm from the end of the drain hose.

The machine does not drain or spin - (error lights flashing).

•The Pump filter is blocked.

•The drain hose is kinked (see “Installation”).

•New Installation - The blanking cap or spigot has not been removed if connected under a sink.

•The drain hose or sink trap is blocked.

The machine does not spin.

The machine does not drain or spin - ‘EASY IRON’ light flashes.

•The Spin Speed is set to “OFF” position.

•The ‘EASY IRON’ option is enabled at the end of the program the machine drum will rotate slowly. To complete the wash cycle press the ‘START/PAUSE’ or the ‘EASY IRON’ buttons (see Wash Cycles & Options).

•The ‘SILK’ program is selected, at the end of the program it requires the drain phase to be started. To complete the program press either the ‘START/PAUSE’ or ‘EASY IRON’ buttons (see Wash Cycles & Options).

•Programme times will vary due to water pressure, the incoming water temperature and if the wash load goes out of balance. This will increase the programme times accordingly (see ‘ The machine wont spin properly’ below).

The programme takes too long.

The Display sticks at one ‘time to end’ for more than 1 Minute or the Display changes the estimated ‘Time to End’ during the programme.

The machine vibrates a lot during the spin cycle.

•Programme times will vary due to water pressure, the incoming water temperature and if the wash load goes out of balance. This will increase the programme time accordingly (see ‘The machine wont spin properly’ below) - (Most Common Cause!)

•The display time is for guidance only - it is not a precise time to finish and may vary.

•The feet have not been adjusted, enabling the machine to rock.

•New Installation - Either the Transit Bolts including the plastic spacers, or the Polystyrene Packaging have not been removed when installing the machine.

•The machine is trapped between cabinets and/or walls.

•The load is in a slight out of balance condition and machine is spinning, but at a lower speed.

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