Troubleshooting
GB
Malfunctions:
The green POWER indicator light does not illuminate.
The motor does not start.
a)The alarm sounds.
b)The alarm sounds and the two yellow indicator lights flash.
c)The alarm sounds and the two yellow indicator lights as well as the green one flash.
Heating
is excessive
+ buzzer
Heating
danger + buzzer
Possible causes / Solutions:
•The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house.
•The appliance comes with a motor protection control (see
a)The refrigerator door has remained open for more than two minutes (the buzzer will stop sounding when you shut the door) or the correct switching- off procedure was not followed (see Maintenance).
b)The temperature in the freezer is too high. Check the quality of the food products and dispose if necessary.
c)The temperature in the freezer has reached a dangerous level. The food must be disposed immediately.
b/c) In both these cases the freezer will maintain a temperature of about 0°C so that the food does not
To turn off the acoustic signal open and close the refrigerator door. To restore normal operation bring the FREEZER OPERATION knob setting
to 
(off) and turn the appliance on again.
The green POWER indicator light flashes.
The refrigerator and the freezer do not cool well.
•The appliance is not operating correctly. Contact the Technical Assistance Centre.
•The doors do not close properly or the seals are damaged.
•The doors are opened too frequently.
•The OPERATION knobs are not on the correct setting (see Description).
•The refrigerator or the freezer have been
The food inside the refrigerator is | • The REFRIGERATOR OPERATION knob is not on the correct setting (see |
beginning to freeze. | Description). |
| • The food is in contact with the back inside wall of the refrigerator. |
The motor runs continuously. | • The SUPER FREEZE button has been pressed (rapid freezing): the yellow |
| SUPER FREEZE light is on or flashing (see Description). |
| • The door is not closed properly or is continuously opened. |
| • The outside ambient temperature is very high. |
| • The thickness of the frost exceeds |
The appliance makes a lot of noise.
•The appliance has not been installed on a level surface (see Installation).
•The appliance has been installed between cabinets that vibrate and make noise.
•The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal.
The back wall of the refrigerator unit is • This shows the appliance is operating normally. covered in frost or droplets of water
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224 to arrange an engineer visit. Or visit www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and there is no product failure or the failure has been caused by damage, misuse or by incorrect installation, charges will apply.
PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
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