Hotpoint After Sales Service
Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise – valid for ninety days after you have purchased your Hotpoint product. If there is a technical problem with your Hotpoint appliance, call Hotpoint Service. If necessary we will arrange for an engineer to call. If the technical problem is not resolved under this Guarantee, Hotpoint will replace your appliance or, if you prefer, give you your money back.
Hotpoint appliances carry for the first 12 months a fully inclusive parts and labour guarantee plus FREE replacement parts for the first 5 years provided that they are fitted by our own Service Engineer. When the 12 months parts and labour guarantee expires we offer two after sale service options:
Repair Service
UK: 08709 066 066 or
Republic of Ireland: 1850 302 200
Call our National Service Line and benefit from our additional 5 years FREE parts. Although the engineers time and labour is chargeable, all repairs carry a fully inclusive parts and labour guarantee for 12 months from the date of the repair. Note:
Chargeable service is offered on the basis of payment on completion to our service engineer, who will issue a receipt.
Extended Warranties
To join: UK 08709 088 088 or
Republic of Ireland: 1850 502 200 Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint offer two Service Cover Plans to give you complete peace of mind. They enable you to extend your first 12 months labour guarantee by either 1 or 4 years, so that you can have FREE repairs during the membership period.
Service Cover
FREE service repairs for a single Hotpoint appliance during the period of cover. At an additional cost Service Cover with Maintenance includes an Annual Electrical
&Safety Check along with replacement of any parts necessary.
Kitchen Cover
An annual payment covers repairs for all your Hotpoint appliances which are less than ten years old. Additional Hotpoint appliances purchased after you have joined Hotpoint Kitchen Cover are automatically included during the annual period of cover without further charge.
Easy Payment Methods
We offer a number of payment methods; cheque, credit card, switch, cash or by tak- ing advantage of one of our Service Cover Plans you can spread the cost by direct debit.
For further details telephone:
08709 088 088.
Appliance Registration
To benefit from the above options, com- plete and return the Appliance Registration Questionnaire supplied with this appliance. Full details and costs of our Service/Kitchen Cover options together with an application form, will then be sent to you towards the end of the 12 month guarantee period.
Hotpoint Genuine Parts &
Accessories
A wide range of parts and accessories are available from Hotpoint Genuine Parts & Accessories Mail Order Hotline
UK: 08709 077 077 or
Republic Of Ireland: 01 842 6836
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