HP 120 Resolve print quality issues, Resolve copy and scan issues, Solve networking problem

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.

d. Try using your product again.

6.Restart the computer.

7.Clear the print queue.

To clear the print queue

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.

d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Find the latest information and help for print quality problems with your HP ENVY 120 series, online:

Find the latest information and help for copying and scanning problems with your HP ENVY 120 series, online:

Check network configuration or print wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

1.From the Home screen, touch the Wireless icon, and then touch Setup.

2.Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or Print Network Configuration Page.

Click the links below to find more online information to solve networking issues.

•Learn how to find your network security settings. Click here to go online for more information.

Solve a problem

Solve networking problem