QuickSpecs
HP StorageWorks 1500 cs Modular Smart Array
Service and Support, HP Care Pack, and Warranty Information
Software Product Services Product support provides the customer access to HP's experienced technical support
resources, as well as access to HP's Information Services database for support on a variety of multi- vendor/multiplatform software products. Product support includes escalation and problem coordination with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic warranty on products can be uplifted from day one to ensure you receive the service you need when you need it.
Warranty and Support HP warrants only that the software media will be free of physical defects for a period of ninety (90) days from delivery.
The following services are offered as HP Care Pack Services at the time of software product order:
| Software Technical Support 24 x 7 (1 and 3 years) is available 24 hours per day, Monday through |
| Sunday, including holidays (includes |
| product and documentation updates). |
| Installation Service (software installation) and Installation and Startup Service (software installation, |
| configuration, startup testing and knowledge transfer). |
| HP Care Pack services must be ordered with the product and are prepaid. |
| For tailored support contracts based on personalized statement of work contact your local support |
| center via http://www.HP.com/support. |
Secure Path Software | Software product services included with Secure Path: One year of Software Technical Support 24 x |
Services | 7 HP Care Pack Services (includes |
| product and documentation updates). |
| HP Care Pack services are available to upgrade the one year of Software Technical Support 24 x |
| 7 included with the Secure Path product to 3 full years. |
| Installation service (software installation). |
| For additional software product services information for HP Care Pack services, as well as orderable part |
| numbers, please refer to the URLs listed below: |
| All storage services: http://www.hp.com/hps/storage/. |
| All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html. |
| Software Support HP Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html. |
| Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html. |
| If you have specific service questions contact your local HP representative. Contact information for your |
| local area can be found at: http://welcome.hp.com/country/us/en/contact_us.html |
| Maintenance releases, bug fixes and software patches are available at: |
| http://welcome.hp.com/country/us/en/support.html. |
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Hardware Product | Installation services that include basic installation and Array Installation and Startup |
Services | |
| Response time upgrades during the warranty period |
| |
| RAID setup and performance consulting via statement of work |
| Migration service consulting via statement of work |
| Environmental, Mission Critical Services |
| For product services information for HP Care Pack services, as well as orderable part numbers, please |
| refer to the URLs listed below: |
| All storage services: http://www.hp.com/hps/storage/. |
| All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html. |
| Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html. |
| If you have specific service questions contact your local HP representative. Contact information for your |
| local area can be found at: http://welcome.hp.com/country/us/en/contact_us.html |
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