Basic Troubleshooting
If you are unable to print:
1.Make sure the cable connections are secure.
2.Make sure the printer is powered on. The On button will be lit white.
Windows
Make sure that the printer is set as your default printing device:
•• Windows 8: Point to or tap the
•• Windows 7: From the Windows Start menu, click Devices and Printers.
•• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printer.
•• Windows XP: On the Windows taskbar, click
Start, click Control Panel, and then click Printers and Faxes.
Make sure that your printer has a check mark in the circle next to it. If your printer is not selected as the default printer,
If you are still unable to print, or the software installation fails:
1.Remove the CD from the computer’s CD/DVD drive, and then disconnect the USB cable from the computer.
2.Restart the computer.
3.Insert the printer software CD in the computer’s CD/DVD drive, then follow the
4.After the installation finishes, restart the computer.
Acknowledgements
Windows XP, Windows Vista, Windows 7 and Windows 8 are U.S. registered trademarks of Microsoft Corporation.
Check your print queue:
1.In System Preferences, click Print & Scan (Print & Fax in OS X v10.6).
2.Click Open Print Queue.
3.Click a print job to select it.
4.Use the following buttons to manage the print job:
•• Delete: Cancel the selected print job.
•• Resume: Continue a paused print job.
5.If you made any changes, try to print again.
Restart and reset:
1.Restart the computer.
2.Reset the printer.
a.Turn off the printer and unplug the power cord.
b.Wait a minute, then plug the power cord back in and turn on the printer.
If you are still unable to print, uninstall and reinstall the software:
Note: The uninstaller removes all of the HP software components that are specific to the device. It does not remove components that are shared by other products or programs.
To uninstall the software:
1.Disconnect the HP printer from your computer.
2.Open the Applications:
3.
To install the software:
1.Connect the USB cable.
2.Insert the HP software CD into your computer’s CD/DVD drive.
3.On the desktop, open the CD and then double- click HP Installer.
4.Follow the
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