462939-001.book Page 19 Thursday, March 20, 2008 9:03 AM

Troubleshooting

Conditions under which the problem occurred.

Error messages that have been displayed.

The manufacturer and model of the printer or other accessories connected to the computer.

Operating system version number and registration number.

On some models, the registration number may be identified in the Operating System table as the Product Id.

 

 

Getting Started

19