Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

 

 

Power failure. (The power indicator does

See “Power System Check” on page 81..

not go on or stay on.)

 

 

 

POST does not complete. No beep or error

See “Post Code Table” on page 84.

codes are indicated.

“Undetermined Problems” on page 92

 

 

POST detects an error and displayed

See “Post Code Table” on page 84.

messages on screen.

 

 

 

Other symptoms (i.e. LCD display problems

See “Post Code Table” on page 84.

or others).

 

 

 

Symptoms cannot be re-created

Use the customer-reported symptoms and

(intermittent problems).

go to “Post Code Table” on page 84.

 

See “Intermittent Problems” on page 91.

 

See “Undetermined Problems” on page 92.

 

 

Chapter 4

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