HP 5000 Sheet-feed Contact HP Support

Contact HP Support

For support contact information, see the printed Getting Started Guide that came with the scanner, or see www.hp.com/support.

Contact HP Support

Contents

Page Page Contents 6 Product accessibility and support Index 1 Scanner overview Scanner hardware Scanner front panel buttons Scanner lamp setting Scanner software HP Smart Document Scan Software HP Scanner Tools Utility 2 Use the scanner Load originals Document loading tips TIP: Load documents Page Load cards into the document feeder Scan and copy Tips on scanning and copying Scan from the scanner buttons Scan from HP Smart Document Scan Software Scan from ISIS- or TWAIN-compliantscanning software Page 3 Useful scanner features Work with scan profiles View profiles Create HP Smart Document Scan Software profiles Create scan profiles that use third-partyscanning software Scan extra long documents Reduce file size with hardware compression Filter out color from a document (color dropout) Hardware Misfeed (Multipick) Detection Enable Misfeed (Multipick) Detection 4 Care and maintenance HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers Page Page Replace the rollers Page 5 Troubleshooting Scanner error codes Basic troubleshooting tips Scanner installation troubleshooting Check the cables Uninstall and then reinstall the HP Scanjet utilities Scanner initialization or hardware problems Check the USB connection Check that the scanner has power Reset the scanner Scanner has stopped working correctly Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a two-sidedpage Scanned pages are missing at the scan destination Scanned image is fuzzy Scanned pages are out of order at the scan destination Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Scanner buttons are not working correctly Scanner paper path problems Paper jamming, skewing, misfeeds, or multiple-pagefeeds Scanning fragile originals Paper does not feed from the scanner Originals are curling up in the scanner output tray The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support 6Product accessibility and support LCD Reader Control of the scanner buttons Getting assistance Index