HP 510X Troubleshooting Chart - Assessing the Problem

General Troubleshooting

Troubleshooting Chart - Assessing the Problem

Figure 6.1 Assessing the Problem

60 Troubleshooting the HP Jetdirect Print Server

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Contents

Page Page Page Page 1. Introducing the HP Jetdirect Print Server 2. HP Software Solutions Summary TCP/IP Configuration 4. Configuring for LPD Printing FTP Printing 6. Troubleshooting the HP Jetdirect Print Server 7. HP Jetdirect Configuration Page Messages A. TCP/IP Overview B. Using the Embedded Web Server Supported Print Servers Supported Networks Page Page Requirements System Requirements Installing HP Web Jetadmin Configuring and Modifying a Device Removing HP Web Jetadmin Software Windows 2000/XP/Server Features Supported Browsers Supported Proxies Page Page Why Use BOOTP/TFTP Systems That Use Network Information Service (NIS) Configuring the BOOTP Server Bootptab File Entries TFTP Configuration File Entries Page Page Page Page UNIX Systems Windows Systems Note Windows 2000 Server/Server Control Panel Administrative Tools DHCP Action Yes Finish Reservations New Reservation DHCP only Enabling or Disabling DHCP Page Page Page CAUTION Enter local echo display Telnet Configuration Parameter Examples Page Page Using Telnet to Erase the Existing IP Address Page About LPD Requirements for Configuring LPD Step 1. Setting Up IP Parameters Step 2. Setting Up Print Queues Step 3. Printing a Test File Configuring Print Queues for BSD-basedSystems printcap Example: Configuring Print Queues Using SAM (HP-UXsystems) Peripheral Devices Printers/Plotters Add a Remote Printer Examples: Printing a Test File Installing TCP/IP Software Configuring a Network Printer for Windows 2000/Server 2003 Systems c.Select and enable Other Network File and Print Services Details Print Services for Unix Okay Printers and Faxes Verifying the Configuration Printing from Windows Clients Page FTP Connections FTP Login Ending the FTP Session Commands Page Page ●HP Jetdirect External Print Servers Test Troubleshooting Chart - Assessing the Problem Procedure 1: Verifying that the Printer is On and Online Procedure 2: Printing an HP Jetdirect Configuration Page Procedure 3: Resolving Printer Display Error Messages Procedure 4: Resolving Printer Communication Problems with the Network ping Page Page Page Note Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Internet Protocol (IP) Transmission Control Protocol (TCP) User Datagram Protocol (UDP) IP Address: (Network Portion) IP Address: (Host Portion) IP Address Structure and Class Page Dynamic Host Configuration Protocol (DHCP) BOOTP Subnet Mask Default Gateway Page Compatible Web Browsers Supported HP Web Jetadmin Version Page Special Features Operating Notes