Contents

Installing additional hardware and software . . . . . . . . . . 3–6 Identifying and installing hardware. . . . . . . . . . . . . . 3–6 Locating and installing software . . . . . . . . . . . . . . . . 3–6 Updating the software installed on the computer. . . . . . . 3–7 Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8 Turning off the computer correctly . . . . . . . . . . . . . . . . . 3–8

4 Troubleshooting

Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 The computer is unable to start up. . . . . . . . . . . . . . . 4–2 The computer screen is blank . . . . . . . . . . . . . . . . . . 4–3 Software is functioning abnormally . . . . . . . . . . . . . 4–4 The computer is turned on but not responding . . . . . 4–4 The computer is unusually warm. . . . . . . . . . . . . . . . 4–5 An external device is not working. . . . . . . . . . . . . . . 4–6

The home wireless network connection is not

working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6 Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Contacting Customer Care . . . . . . . . . . . . . . . . . . . . . . . . 4–8

A Connect to the Internet from your home

Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 Using the New Connection Wizard . . . . . . . . . . . . . . A–2 Choosing the type of Internet connection . . . . . . . . . . . . A–2

B Backup and recovery

Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Backing up specific files or folders . . . . . . . . . . . . . . B–2 Backing up the entire hard drive . . . . . . . . . . . . . . . . B–3 Backing up modifications made to the system . . . . . B–4 Scheduling backups . . . . . . . . . . . . . . . . . . . . . . . . . . B–5

iv

Getting Started