Recovering the Configuration Settings ...............................................................................................................
65
6 Troubleshooting without diagnostics ............................................................................................................
66
Safety and comfort ..............................................................................................................................................
Before you call for technical support ..................................................................................................................
Helpful hints ........................................................................................................................................................
67
Solving general problems ...................................................................................................................................
68
Solving power problems ......................................................................................................................................
72
Solving hard drive problems ...............................................................................................................................
73
Solving media card reader problems ..................................................................................................................
75
Solving display problems ....................................................................................................................................
76
Solving audio problems .......................................................................................................................................
80
Solving printer problems .....................................................................................................................................
82
Solving keyboard and mouse problems .............................................................................................................
83
Solving Hardware Installation Problems ............................................................................................................
85
Solving Network Problems ..................................................................................................................................
87
Solving memory problems ..................................................................................................................................
90
Solving CD-ROM and DVD problems ....................................................................................................................
92
Solving USB flash drive problems .......................................................................................................................
94
Solving front panel component problems ..........................................................................................................
95
Solving Internet access problems .......................................................................................................................
Solving software problems .................................................................................................................................
96
7 POST error messages ...................................................................................................................................
98
POST numeric codes and text messages ............................................................................................................
Interpreting POST diagnostic front panel LEDs and audible codes ..................................................................
103
8 Password security and resetting CMOS ........................................................................................................
106
Resetting the password jumper ........................................................................................................................
Changing a Setup or Power-On password ........................................................................................................
107
Deleting a Setup or Power-On password ..........................................................................................................
108
Clearing and resetting the CMOS .......................................................................................................................
9 HP PC Hardware Diagnostics .......................................................................................................................
110
Why run HP PC Hardware Diagnostics ..............................................................................................................
How to access and run HP PC Hardware Diagnostics .......................................................................................
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................
10 System backup and recovery ....................................................................................................................
112
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................
vii