QuickSpecs
HP 3PAR Software Products
Service and Support
| snapshot of system configuration, capacity, supportability, and interoperability for a single HP 3PAR |
| Storage, ideal when you are experiencing rapid growth or need to establish a baseline understanding of |
| your current HP 3PAR StoreServ environment |
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Operate and support | Choose the right support to maximize uptime, free up your resources, and achieve improved |
| you get the most out of the existing IT assets while accelerating |
| HP Critical Service - Proactive activities and 24x7 monitoring of your |
| uninterrupted uptime is essential |
| HP Proactive Care 24x7 - Hardware and software support services designed specifically for your |
| technology with rapid access to Advanced Solution Center Specialists plus firmware and software |
| management and best practice advice |
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| HP Proactive Care Personalized Support - An |
| personalization of the Proactive Care support experience through the assignment of an Account Service |
| Manager (ASM) who provides IT best practice advice to help address IT issues and projects. |
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| HP Education Services - Comprehensive training for new, as well as experienced, storage administrators |
| designed to expand your skills and keep you up to speed with the latest storage and virtualization |
| technology from HP Storage. |
Optimized Care - delivers best performance and stability through deployment and proactive management practices
Standard Care - maintains high level of uptime, along with expert help to cut the cost and complexity of implementation and support
Basic Care - Minimum recommended support
Choose from three levels of operate and support care
HP Critical Service
Additional options - 10 HP Proactive Select credits per year, per array
HP Proactive Care 24x7-Plus, 20 credits per year per array
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits per year, per array
HP Proactive Care 24x7, plus 10 HP Proactive Select credits per year, per array
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits per year, per array
Remote | HP Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis and | |
Support Automation | faster problem resolution, as well as interactive support portals and tools. This is an integral, and cost- | |
| free, part of your HP support relationship and we are continually investing in additional | |
| capabilities to make it better. |
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| DA - 13964 Worldwide — Version 14 — December 9, 2013 | Page 52 |
