Common POST Error Messages

Screen

 

 

 

 

 

 

Message

 

 

Probable Cause

Recommended Action

 

 

 

 

 

 

 

101-Option ROM

 

System ROM or expansion

1.

Verify ROM, reflash if required

Error

 

 

board option ROM check-

2.

Remove recently added cards to see if

 

 

 

 

sum.

 

problem remains.

 

 

 

 

 

 

 

 

 

 

 

3.

Clear CMOS. If message disappears, may

 

 

 

 

 

 

be card problem.

 

 

 

 

 

4.

Replace system board

 

 

 

 

 

 

 

103-System Board

 

DMA or timers

1.

Clear CMOS memory.

Failure

 

 

 

2.

Remove expansion boards.

 

 

 

 

 

 

 

 

 

 

3.

Replace system board.

 

 

 

 

 

 

163-Time & Date

 

Invalid time or date in con-

Reset the date and time under Control Panel

Not Set

 

 

figuration memory.

(Computer Setup can also be used). If the

 

 

 

 

RTC battery may need to be

problem persists, replace the RTC battery.

 

 

 

 

replaced.

 

 

 

164-Memory Size

 

Memory amount has

Press the F1 key to save the memory changes.

Error

 

 

changed since the last boot

 

 

 

 

 

 

 

(memory added/removed).

 

 

 

 

 

 

 

 

 

 

164-Memory Size

 

Incorrect memory configura-

1.

Run Setup (F10).

Error

 

 

tion

2.

Make sure memory module(s) installed

 

 

 

 

 

 

properly.

 

 

 

 

 

3.

If third-party memory added, test using HP-

 

 

 

 

 

 

only memory.

 

 

 

 

 

1.

Verify proper module type.

 

 

 

 

 

 

 

201-Memory Size

 

RSM failure

1.

Ensure memory modules are correctly

Error

 

 

 

 

installed.

 

 

 

 

 

2.

Verify proper module type.

 

 

 

 

 

3.

Remove and replace faulty module(s).

 

 

 

 

 

4.

If error persists after replacing modules,

 

 

 

 

 

 

replace system board.

214-DIMM Config-

 

Populated DIMM configura-

Rearrange DIMMs so that each channel has

uration Warning

 

tion is not optimized

the same amount of memory.

 

 

 

 

 

 

 

219-ECC Memory

 

Recently added memory

1.

If additional memory was recently added,

Module Detected

 

module(s) support ECC

 

remove it to see if the problem remains.

ECC Modules not

 

memory error correction.

2.

Check product documentation for memory

supported on this

 

 

 

support information.

Platform

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

301-, 304-Key-

 

Keyboard failure.

1.

Reconnect keyboard with system turned off.

board error

 

 

 

2.

Check kybd connection or keys.

 

 

 

 

 

 

 

 

 

 

3.

Check connector for bent or missing pins.

 

 

 

 

 

4.

Replace keyboard.

 

 

 

 

 

5.

If 304, possible sys bd problem.

 

 

 

 

 

 

 

511-CPU Fan not

 

CPU Fan not Detected.

1.

Reseat CPU fan.

Detected

 

 

 

2.

Reseat fan cable.

 

 

 

 

 

3.

Replace CPU fan.

 

 

 

 

 

 

1805-Ambient

 

This system was placed in a

Make sure the system meets the HP enclosure

Temperature Pre-

 

low power state to prevent

guidelines as listed in the Quick Specs, includ-

viously Over Limit

 

damage due to excessive

ing the following:

 

 

 

 

environmental temperature.

1.

Clean the air vents on the front, back, or any

 

 

 

 

 

 

other vented side of the computer.

 

 

 

 

 

2.

Ensure that there is a 10.2 cm (4 in)

 

 

 

 

 

 

clearance on all vented sides of the

 

 

 

 

 

 

computer to permit the required airflow.

 

 

 

 

 

3.

Ensure that computers are not so near each

 

 

 

 

 

 

other that they are subject to each other's

 

 

 

 

 

 

re-circulated or preheated air.

 

 

 

 

 

 

 

2200-PMM Alloca-

 

(2200) Memory error during

1.

Reboot the computer.

tion Error during

 

POST execution of the Man-

2.

Unplug the power cord, re-seat the memory

MEBx Download

 

agement Engine (ME) BIOS

 

modules, and reboot the computer.

 

 

 

 

Extensions option ROM.

 

2201-MEBx Mod-

 

3.

If the memory configuration was recently

 

 

 

 

 

changed, unplug the computer, restore the

ule did not check-

 

(2201) Memory error during

 

 

 

original memory configuration, and reboot

sum correctly

 

POST execution of the Man-

 

 

 

the computer.

2202-PMM Deallo-

 

agement Engine (ME) BIOS

4.

 

Extensions option ROM.

If the error persists, replace the system

cation Error during

 

(2202) Memory error during

 

board.

MEBx cleanup

 

 

 

 

 

 

 

 

POST execution of the Man-

 

 

 

 

 

 

 

agement Engine (ME) BIOS

 

 

 

 

 

 

 

Extensions option ROM.

 

 

 

2230-General

 

(2230) Error occurred during

1.

Reboot the computer.

error during MEBx

 

MEBx execution which fails

2.

If the error persists, update to the latest

execution

 

 

into the “General” grouping.

 

 

 

BIOS version and ME firmware version.

 

 

 

 

Status information displayed

 

 

 

 

 

3.

If the error still persists, replace the system

2231-ME error dur-

 

along with the error provides

 

 

board.

ing MEBx execu-

 

further clarity into the failure.

 

tion

 

 

MEBx handles transference

 

 

 

2232-AMT error

 

of information between the

 

 

 

 

system BIOS and ME firm-

 

 

 

during MEBx exe-

 

ware.

 

 

 

cution

 

 

(2231) Error occurred during

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MEBx execution which fails

 

 

 

 

 

 

 

into “ME” grouping.

 

 

 

 

 

 

 

(2232) Error occurred during

 

 

 

 

 

 

 

MEBx execution which fails

 

 

 

 

 

 

 

into “AMT” grouping.

 

 

 

Diagnostic LEDs

 

 

 

 

 

 

 

 

 

 

 

LED

 

Color

 

LED Activity

 

 

State/Message

 

 

 

 

 

 

 

 

Power

 

Green

 

On

 

 

Computer on

 

 

 

 

 

 

 

 

Power

 

Green

 

1 blink every 2 seconds

 

 

Normal Suspend Mode

 

 

 

 

 

 

 

Power

 

Red

 

1 blink every second followed

 

CPU thermal shutdown

 

 

 

 

by a 2 second pause

 

 

 

 

 

 

 

 

 

 

Power

 

Red

 

3 blinks, 1 blink every second

 

Processor not installed

 

 

 

 

followed by a 2 second pause

 

 

 

 

 

 

 

 

 

Power

 

Red

 

4 blinks, 1 blink every second

 

Power failure (power supply overload)

 

 

 

 

followed by a 2 second pause

 

 

Power

 

Red

 

5 blinks, 1 blink every second

 

Pre-video memory error

 

 

 

 

followed by a 2 second pause

 

 

 

 

 

 

 

 

 

Power

 

Red

 

6 blinks, 1 blink every second

 

Pre-video graphics error

 

 

 

 

followed by a 2 second pause

 

 

 

 

 

 

 

 

 

Power

 

Red

 

7 blinks, 1 blink every second

 

System board failure (ROM

 

 

 

 

followed by a 2 second pause

 

 

Power

 

Red

 

8 blinks, 1 blink every second

 

Invalid ROM based on Checksum

 

 

 

 

followed by a 2 second pause

 

 

 

 

 

 

 

 

 

Power

 

Red

 

9 blinks, 1 blink every second

 

System powers on but is unable to boot

 

 

 

 

followed by a 2 second pause

 

 

 

 

 

 

 

 

 

Power

 

Red

 

10 blinks, 1 blink every second

 

Bad option card

 

 

 

 

followed by a 2 second pause

 

 

Power

 

Red

 

11 blinks, 1 blink every second

 

Current processor does not support a

 

 

 

 

followed by a 2 second pause

 

feature previously enabled.

 

 

 

 

 

 

 

none

 

none

 

System does not power on and

 

System unable to power on

 

 

 

 

LEDs are not flashing

 

 

 

 

 

 

 

 

 

 

 

Password Security

Establishing a Setup or Power-On password:

1.Turn on or restart the computer.

2.As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

3.Press the F10 key to enter Computer Setup.

4.To establish Setup password, select Security > Setup Password and follow the instructions.

- or -

To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen

5.Before exiting, click File > Save Changes and Exit.

Changing a Setup or Power-On password:

1. Turn on or restart the computer.

To change the Setup password, go to step 2. To change the Power-on password, go to step 3.

2.To change the Setup password, as soon as the computer turns on:

-Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.

-Press the F10 key to enter Computer Setup.

3.When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password.

NOTE: Type the new password carefully since the characters do not appear on the screen.

4.Press Enter.

The new password will take effect the next time the computer is restarted.

Deleting a Power-On or Setup password

1. Turn on or restart the computer.

To delete the Setup password, go to step 2.

To delete the Power-On password, go to step 3.

2.To change the Setup password, as soon as the computer turns on:

-Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.

-Press the F10 key to enter Computer Setup.

3.When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown. Example: currentpassword/

4.Press Enter.

Clearing CMOS

1.Turn off the computer and disconnect the power cord from the power outlet.

2.Remove the access panel.

3.On the system board, locate the CMOS/password header.

4.Remove the jumper from pins 4 and 6.

5.Place the jumper on pins 4 and 2 for 10-15 seconds.

6.Replace the jumper on pins 4 and 6.

7.Replace the chassis access panel and reconnect the power cord.

8.Turn on the computer and allow it to start.

9.Use F10 setup to verify or configure new settings.

Clearing Passwords

1.Turn off the computer and disconnect the power cord from the power outlet.

2.Remove the access panel.

3.On the system board, locate the CMOS/password header.

4.Remove the jumper from pins 5 and 3.

5.Place the jumper on pins 3 and 1 for 10-15 seconds.

6.Replace the jumper on pins 5 and 3.

7.Replace the chassis access panel and reconnect the power cord.

8.Turn on the computer and allow it to start.

9.Use F10 setup to verify or configure new settings.

HP Elite 7300/7500, MT

663324-004

page 3