Customer Return Warranty Service
If instructed to send your HP Hardware Product, components, or any item to HP you will be issued a Return to Manufacture Authorization number (RMA). You must clearly mark your RMA number on any return packaging, and follow any additional shipping information HP provides. Any item sent to HP without a valid RMA number will be returned unopened at senders cost. You must return components, computers, and individual components in its original packaging. If you are unable to do so, this may void some or all of any warranties you have with HP pertaining to this system.
Items shipped to HP must be insured for the full value of the item, any damage to items in shipping, must be preceded with a freight claim. Any uninsured components or systems returned to HP may potentially result in a charge to your account for the value of the item if it has been damaged during shipping.
RMA numbers are valid for 30 days from the date of issue, and if you are unable to send your item within this time period, you must contact HP for a new or extended
RMA number.
Should you need to replace a defective part under this Limited Warranty, HP will provide you with the option of either an Advanced RMA or a Standard RMA.
Advanced RMA
Under the Advanced RMA, HP will ship to you the replacement part(s) determined by HP technicians to be the cause of malfunction prior to receiving the defective part. In order to do this, HP will need to secure the product with a valid credit card number. You will have 30 days from the date your RMA number is issued to you to return the defective product. Failure to do so will result in HP charging your credit card the full price of the replacement part and any shipping costs that may apply. A replacement part that is issued to the customer under an Advanced RMA is subject to the same shipping and replacement charges as outlined in this policy.
Standard RMA
Under the standard RMA you are required to return your defective part before HP can issue a replacement part. In the event that the part returned is found to be a working product it will be returned as is at HP’s expense.
Shipping Information
Shipping charges incurred as the result of a claim under this Limited Warranty is your responsibility, unless you have purchased an HP upgrade package from HP specifically for this system.
In the event that a component or system needs to be returned to HP under this Limited Warranty and is not covered by an HP upgrade policy, you may be charged a two way
You should make shipping arrangements for pickup at your convenience, and HP will contact you and make shipping arrangements when your system is ready to be returned.
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service. Under the terms of pickup and return service, HP will pick up the defective unit from your location, repair it, and return it back to your location. HP will incur all repair, logistics, and insurance costs in this process.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries/regions. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at: http://www.hp.com/blackbird/support
Options and Software Limited Warranties
The Limited Warranty terms and conditions for most
HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the longer, but not to exceed three (3) years from the date you purchased the HP Option. The HP Option Limited Warranty Period starts from the date of purchase from HP or an
HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty for more details.
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