15 Troubleshooting

Quick checklist

If you experience computer problems, follow the troubleshooting steps below:

1.Refer to the information in this section.

2.Access additional information about the computer and Web site links through the Help and Support Center.

NOTE Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

3.Contact Customer Care for any further assistance. Refer to the "Customer Care" section in this chapter.

The computer will not start up.

To turn on the computer, press the power button. When the computer is turned on, the power light is turned on.

If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer.

The suggested actions below may help you determine the reason the computer will not start up:

If the computer is plugged into an AC outlet, verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet.

If the computer is running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Make sure the power cord and AC adapter connections are secure.

If the computer is running on battery power:

Remove the primary battery pack and travel battery pack (if applicable) and plug the computer into an AC outlet using the AC adapter. If the computer starts up, one of the battery packs may need to be replaced.

If the battery light on the front of the computer is blinking, the battery pack has reached a low-battery condition, which may not allow the computer to start up. Plug the computer into an AC outlet using the AC adapter to start the computer and allow the battery to charge.

ENWW

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HP C2N25UA manual Troubleshooting, Quick checklist, Computer will not start up

C2N25UA specifications

HP offers a plethora of laptops catering to various user needs, and the HP C2N25UA and D1E81UA models stand out as compelling options for both personal and professional use. These devices combine powerful performance, modern features, and reliable build quality, making them suitable for diverse computing tasks.

The HP C2N25UA, also known as the HP Pavilion series, delivers a vibrant 15.6-inch display that enhances the visual experience with its Full HD resolution. This ensures sharp and clear images, making it ideal for media consumption, whether you’re watching movies, playing games, or working on graphic design projects. With an Intel Core i5 processor at its core, users can expect strong performance in multitasking scenarios, seamlessly switching between applications. Coupled with 8GB of RAM, the C2N25UA accommodates the demands of resource-intensive tasks, ensuring smooth operation and enhanced productivity.

On the other hand, the D1E81UA model falls under the HP Envy line, designed for users who prioritize premium features. It also boasts a high-resolution display but with additional enhancements such as HP’s BrightView technology, which boosts clarity and brightness, making it suitable for outdoor usage. The D1E81UA is equipped with cutting-edge technologies, including a high-performance Intel Core i7 processor and 16GB of RAM, providing ample power for advanced computing tasks like 3D rendering and video editing.

Both models support fast data transfer thanks to their USB Type-C ports, which offer versatile connectivity options. Additionally, they are equipped with high-definition webcams and dual-array microphones, facilitating clear video calls—a necessity in today’s remote work environment. Their lightweight and sleek designs encourage portability, making them easy to carry between home and the office or for travel.

Battery life in both models is commendable, allowing users to work for extended periods without needing to recharge frequently. Additionally, HP includes its fast charge technology, which powers the battery quickly when time is of the essence.

In conclusion, the HP C2N25UA and D1E81UA are robust laptops that blend performance, stylish design, and advanced technology. Whether for professional tasks or everyday use, these models reflect HP’s commitment to quality and innovation, making them worthy contenders in the competitive laptop market.