A movie stops, skips, or plays erratically

●Clean the disc.

●Conserve system resources by trying the following suggestions:

◦Log off the Internet.

◦Change the color properties of the desktop:

1.Right-click on a blank area of the computer desktop, and select Screen resolution.

2.Select Advanced Settings > Monitor tab.

3.Select High Color (16 bit), if this setting is not already selected.

4.Click OK.

◦Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A movie is not visible on an external display

1.If both the computer display and an external display are turned on, press f4 one or more times to switch between the 2 displays.

2.Configure the monitor settings to make the external display primary:

a.Right-click on a blank area of the computer desktop, and select Screen resolution.

b.Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, go to Start > Help and Support.

The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Sleep mode and Hibernation.

●Be sure that you are using the right kind of disc for your drive. See the section “Selecting the right disc”, for more information about disc types.

●Be sure that the disc is inserted properly.

●Select a slower write speed and try again.

●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

●Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager.

Troubleshooting 55