WHITE PAPER (cont.)

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USING SAFE MODE TO DIAGNOSE AND CORRECT PROBLEMS

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Safe Mode helps you diagnose problems. If a symptom does not reappear when you start in Safe

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Mode, you can assume that the default settings and minimum device drivers of the operating

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system are not causing the problem. If a newly-added device or a modified driver is causing

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problems, you can use Safe Mode to remove the device or undo the change.

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To start the computer in Safe Mode:

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1.

Print these instructions before continuing. They will not be available after you shut down the

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computer down in step 2.

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2.

Click Start > Shut Down, then select Restart from the drop-down list.

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3.

In the Shut Down Windows dialog, click OK.

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4.

When you see the message Please select the operating system to start, press the F8 key.

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5.

Use the arrow keys to highlight the appropriate Safe Mode option, and then press the Enter

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key.

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6.

If you have a dual-boot or multiple-boot system, choose the installation that you need to

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access using the arrow keys, and then press the Enter key.

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In Safe Mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass

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storage, base video, default system services, and no network connections). You can choose the

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Safe Mode with Networking option, which loads all of the above files and drivers and the

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essential services and drivers to start networking, or you can choose the Safe Mode with

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Command Prompt option, which is exactly the same as safe mode except that an MS-DOS

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command prompt is started instead of the Windows graphical user interface. You can also choose

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Last Known Good Configuration, which starts your computer using the registry information that

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was saved at the last shutdown.

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USING THE RECOVERY CONSOLE TO REPAIR DAMAGED

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FILES

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If you cannot start your computer, you can run the Recovery Console from operating system CD-

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ROM provided with the PC. To run the Recovery Console from the operating system CD-ROM:

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NOTE: Make sure that the system is configured to boot first from the CD-ROM drive, then from

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the hard drive. You can verify or change device boot order using the Computer Setup (F10) Utility.

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For more information, refer to the Computer Setup (F10) Utility Guide provided with the

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computer.

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1.

Insert the Windows 2000 or Windows XP CD-ROM into the CD-ROM drive.

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2.

Click Start > Shut Down, then select Restart from the drop-down list.

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3.

In the Shut Down Windows dialog, click OK.

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4.

Press any key to start the computer from the CD-ROM drive when you are prompted to do so.

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5.

On the Welcome to Setup page, press R.

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6.

Choose the installation that you want to access from the Recovery Console.

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7.

Type the administrator password. If the administrator password is blank, press the Enter key.

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PSG#HJ_DT_010303_1A

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