Table 1 Solving General Problems (continued)

There is no sound or sound volume is too low.

Cause

Solution

 

 

speakers are not muted or to increase the volume.

Cannot remove computer cover or access panel.

Cause

Solution

 

 

Smart Cover Lock, featured on some computers, is locked.

Unlock the Smart Cover Lock using Computer Setup.

The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.

Poor performance is experienced.

Cause

Solution

 

 

Processor is hot.

1. Make sure airflow to the computer is not

 

 

blocked. Leave a 10.2-cm (4-inch) clearance

 

 

on all vented sides of the computer and above

 

 

the monitor to permit the required airflow

 

2.

Make sure fans are connected and working

 

 

properly (some fans only operate when

 

 

needed).

 

3.

Make sure the processor heatsink is installed

 

 

properly.

 

 

Hard drive is full.

Transfer data from the hard drive to create more

 

space on the hard drive.

 

 

Low on memory.

Add more memory.

 

 

Hard drive fragmented.

Defragment hard drive.

 

 

Program previously accessed did not release

Restart the computer.

reserved memory back to the system.

 

 

 

 

Virus resident on the hard drive.

Run virus protection program.

 

 

 

18 Quick Setup & Getting Started

ENWW