1 Computer Diagnostic Features
HP Insight Diagnostics .........................................................................................................................
1
Accessing HP Insight Diagnostics .......................................................................................
Survey Tab ..........................................................................................................................
2
Test Tab ...............................................................................................................................
Status Tab ...........................................................................................................................
3
Log Tab ................................................................................................................................
4
Help Tab ..............................................................................................................................
Saving and Printing Information in HP Insight Diagnostics ..................................................
Downloading the Latest Version of HP Insight Diagnostics .................................................
5
Protecting the Software ........................................................................................................................
Restoring the Software .........................................................................................................................
6
2 Troubleshooting Without Diagnostics
Safety and Comfort ..............................................................................................................................
7
Before You Call for Technical Support .................................................................................................
Helpful Hints .........................................................................................................................................
8
Solving General Problems ..................................................................................................................
10
Solving Power Problems ....................................................................................................................
14
Solving Diskette Problems .................................................................................................................
15
Solving Hard Drive Problems .............................................................................................................
18
Solving Media Card Reader Problems ...............................................................................................
20
Solving Display Problems ...................................................................................................................
22
Solving Audio Problems .....................................................................................................................
26
Solving Printer Problems ....................................................................................................................
28
Solving Keyboard and Mouse Problems ............................................................................................
29
Solving Hardware Installation Problems .............................................................................................
31
Solving Network Problems .................................................................................................................
33
Solving Memory Problems .................................................................................................................
36
Solving Processor Problems ..............................................................................................................
38
Solving CD-ROM and DVD Problems ................................................................................................
39
Solving Drive Key Problems ...............................................................................................................
42
Solving Front Panel Component Problems ........................................................................................
43
Solving Internet Access Problems ......................................................................................................
44
Solving Software Problems ................................................................................................................
46
Contacting Customer Support ............................................................................................................
47
Appendix A POST Error Messages
POST Numeric Codes and Text Messages .......................................................................................
50
ENWW
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