.ﻲﺗاذ ﻞﺣ تاذ ﺺﻴﺨﺸﺗ تاودأ HP Instant Support Professional Edition ﻚﻟ ﺮﻓﻮﻳ ،ﺖﻧﺮﺘﻧﻹا ﺮﺒﻋ ﻞآﺎﺸﻤﻟا ﻞﺣ ﻰﻠﻋ ﻚﺗﺪﻋﺎﺴﻤﻟ

.HP Instant Support Professional Edition ـﻟ ﺖﻧﺮﺘﻧﻹا ﺮﺒﻋ ﺔﺛدﺎﺤﻤﻟا ةﺰﻴﻣ مﺪﺨﺘﺳا ،HP ﻲﻓ ﻢﻋﺪﻟا ﻢﺴﻘﺑ لﺎﺼﺗﻻا ﻰﻟإ ﺖﺠﺘﺣا اذإ

.http://www.hp.com/go/ispe :ﻊﻗﻮﻤﻟا ﻰﻠﻋ HP Instant Support Professional Edition ﻰﻟإ لﻮﺻﻮﻟا ﻚﻨﻜﻤﻳو

لﻮﺣ HP ءاﺮﺒﺧو ءاﺮﻈﻧ ﺔﻋﺎﻤﺟو ،ﻂﺸﻨﻟا مﻼﻋﻹاو ،ﻞﻴﻐﺸﺘﻟا ﺞﻣاﺮﺑو ﺞﻣاﺮﺒﻟاو ،ﺖﻧﺮﺘﻧﻹا ﺮﺒﻋ ﻢﻋﺪﻟﺎﺑ ﺔﺻﺎﺨﻟا تﺎﻣﻮﻠﻌﻤﻟا ثﺪﺣأ ﻰﻟإ لﻮﺻﻮﻠﻟو

.http://www.hp.com/go/bizsupport ناﻮﻨﻌﻟا ﻰﻠﻋ (Business Support Center (BSC ﺰآﺮﻤﻟا ﻰﻟإ لﺎﻘﺘﻧﻻا ﻚﻴﻠﻋ ،ﻢﻟﺎﻌﻟا

:ﺔﺤﻴﺤﺻ ﺔﻘﻳﺮﻄﺑ ﻚﺒﻠﻃ ﺔﺠﻟﺎﻌﻣ ﻦﻣ ﺪآﺄﺘﻠﻟ ﻲﻠﻳ ﺎﻤﺑ مﺎﻴﻘﻠﻟ اﺰهﺎﺟً ﻦﻜﻓ ،ةﺪﻋﺎﺴﻤﻟا ﻰﻠﻋ لﻮﺼﺤﻠﻟ ﺎﻳروﺮﺿً اﺮﻣأً ﻲﻨﻔﻟا ﻢﻋﺪﻟﺎﺑ لﺎﺼﺗﻻا ﺢﺒﺻأ اذإ

.لﺎﺼﺗﻻا ﺪﻨﻋ ﺮﺗﻮﻴﺒﻤﻜﻟا مﺎﻣأ سﻮﻠﺠﻟا

●

زﺎﻬﺠﻟ (ﻲﻠﺴﻠﺴﺘﻟا ﻢﻗﺮﻟا) serial numberو ،(ﺞﺘﻨﻤﻟا فﺮﻌﻣّ) Product IDو ﺮﺗﻮﻴﺒﻤﻜﻠﻟ (ﻲﻠﺴﻠﺴﺘﻟا ﻢﻗﺮﻟا) serial number ﻞﻴﺠﺴﺗ

●

 

 

.لﺎﺼﺗﻻا ﻞﺒﻗ ضﺮﻌﻟا

 

 

.ﻪﺣﻼﺻإو ﺔﻠﻜﺸﻤﻟا ثوﺪﺣ ﻰﻟإ ىدأ يﺬﻟا ﺄﻄﺨﻟا فﺎﺸﻜﺘﺳا ﻲﻓ ﺔﻧﺎﻴﺼﻟا ﻲﻨﻓ ﻊﻣ ﺖﻗﻮﻟا ﺾﻌﺑ ﺔﻴﻀﻤﺗ

●

.مﺎﻈﻨﻟا ﻰﻟإ اﺮﺧﺆﻣً

ﺎﻬﺘﻓﺎﺿإ ﺖﻤﺗ ةﺰﻬﺟأ ﺔﻳأ ﺔﻟازإ

●

.اﺮﺧﺆﻣً

ﺎﻬﺘﻴﺒﺜﺗ ﻢﺗ ﺞﻣاﺮﺑ ﺔﻳأ ﺔﻟازإ

●

HP Backup ﻲﻓ ﺔﻌﻨﺼﻤﻟا ﺔآﺮﺸﻠﻟ ﺔﻴﻠﺻﻷا ﺔﻟﺎﺤﻠﻟ مﺎﻈﻨﻟا ةدﺎﻌﺘﺳﺎﺑ ﻢﻗ وأ ﺎﻬﺋﺎﺸﻧﺈﺑ ﺖﻤﻗ ﻲﺘﻟا ةدﺎﻌﺘﺳﻻا صاﺮﻗأ ﺔﻋﻮﻤﺠﻣ" ﻦﻣ مﺎﻈﻨﻟا ةدﺎﻌﺘﺳﺎﺑ ﻢﻗ

●

.(HP ﻦﻣ دادﺮﺘﺳﻻاو ﻲﻃﺎﻴﺘﺣﻻا ﺦﺴﻨﻟا ةرادإ ﺞﻣﺎﻧﺮﺑ) and Recovery Manager

 

 

 

 

 

ﻞﻴﻐﺸﺗ ﻞﺒﻗ ﺎﻴﻃﺎﻴﺘﺣاً تﺎﻧﺎﻴﺒﻟا تﺎﻔﻠﻣ ﺔﻓﺎآ ﺦﺴﻧ ﻦﻣ ﺪآﺄﺗ .ﺖﺑﺎﺜﻟا صﺮﻘﻟا كﺮﺤﻣ ﻰﻠﻋ ةدﻮﺟﻮﻤﻟا تﺎﻧﺎﻴﺒﻟا ﺔﻓﺎآ ﻮﺤﻣ ﻰﻟإ مﺎﻈﻨﻟا ةدﺎﻌﺘﺳا يدﺆﺗ

:ﻪﻴﺒﻨﺗ

 

 

.ةدﺎﻌﺘﺳﻻا ﺔﻴﻠﻤﻋ

ﻲﻠﺤﻤﻟا ﻞﻴآﻮﻟا وأ تﺎﻣﺪﺨﻟا ﺮﻓﻮﻤﺑ لﺎﺼﺗﻻا ﻚﻨﻜﻤﻳ ،(Care Packs) تﻻﺎﻔﻜﻟا ﺔﻴﻗﺮﺗو تﺎﻌﻴﺒﻤﻟا لﻮﺣ تﺎﻣﻮﻠﻌﻣ ﻰﻠﻋ لﻮﺼﺤﻠﻟ :ﺔﻈﺣﻼﻣ

.ﺪﻤﺘﻌﻤﻟا

ةﺪﻴﻔﻣ تﺎﺤﻴﻤﻠﺗ

:ىﺮﺧأ تاءاﺮﺟإ ذﺎﺨﺗا ﻞﺒﻗ ﺔﻣﺎﻌﻟا تﺎﺣاﺮﺘﻗﻼﻟ ﺔﻴﻟﺎﺘﻟا ﺔﻤﺋﺎﻘﻟا ﺔﻌﺟاﺮﻣ ﺐﺠﻴﻓ ،ﺞﻣاﺮﺒﻟا وأ ،ضﺮﻌﻟا زﺎﻬﺟ وأ ،ﺮﺗﻮﻴﺒﻤﻜﻟا زﺎﻬﺟ ﻲﻓ ﻞآﺎﺸﻣ ﺖﻬﺟاو اذإ

.ﺢﻟﺎﺻ ﻲﺋﺎﺑﺮﻬآ ﺬﺧﺄﻤﺑ ضﺮﻌﻟا زﺎﻬﺟو ﺮﺗﻮﻴﺒﻤﻜﻟا ﻞﻴﺻﻮﺗ ﻦﻣ ﻖﻘﺤﺘﻟا

●

.(ﺖﻟﻮﻓ ٢٣٠ وأ ﺖﻟﻮﻓ ١١٥) ﺪﺟاﻮﺘﺗ ﺚﻴﺣ ﺔﻘﻄﻨﻤﻠﻟ ﺔﺒﺳﺎﻨﻤﻟا ﺔﻴﺘﻟﻮﻔﻟا ﻖﻓو (تازاﺮﻄﻟا ﺾﻌﺑ ﻲﻓ) ﺔﻴﺘﻟﻮﻔﻟا ﺪﻳﺪﺤﺗ حﺎﺘﻔﻣ ﻦﻴﻴﻌﺗ ﻦﻣ ﻖﻘﺤﺘﻟا

●

.ﺮﻀﺧﻷا ﺔﻗﺎﻄﻟا ءﻮﺿو ﺮﺗﻮﻴﺒﻤﻜﻟا ﻞﻴﻐﺸﺗ ﻦﻣ ﻖﻘﺤﺘﻟا

●

.ﺮﻀﺧﻷا ﻪﺋﻮﺿو ضﺮﻌﻟا زﺎﻬﺟ ﻞﻴﻐﺸﺗ ﻦﻣ ﻖﻘﺤﺘﻟا

●

ءﺎﻄﺧأ زﻮﻣر ﻦﻋ ةرﺎﺒﻋ ﺔﻀﻣاﻮﻟا ءاﻮﺿﻷا .ﺮﻤﺣﻷا نﻮﻠﻟﺎﺑ ﺾﻣﻮﻳ نﺎآ اذإ ﺎﻣ ﺔﻓﺮﻌﻤﻟ ﺔﻴﻣﺎﻣﻷا ﺮﺗﻮﻴﺒﻤﻜﻟا ﺔﻬﺟ ﻲﻓ ﺔﻗﺎﻄﻟا ءﻮﺿ ﻦﻣ ﻖﻘﺤﺗ

●

ءﺪﺑ ﺪﻨﻋ ﻲﺗاﺬﻟا رﺎﺒﺘﺧﻼﻟ ﺄﻄﺨﻟﺎﺑ مﻼﻋﻹا ﻞﺋﺎﺳر ،أ ﻖﺤﻠﻤﻟا ﻊﺟار ،تﺎﻣﻮﻠﻌﻤﻟا ﻦﻣ ﺪﻳﺰﻣ ﻰﻠﻋ لﻮﺼﺤﻠﻟو .ﺔﻠﻜﺸﻤﻟا ﺺﻴﺨﺸﺗ ﻰﻠﻋ كﺪﻋﺎﺴﺗ

 

.٤٧ ﺔﺤﻔﺻ ﻲﻓ ﻞﻴﻐﺸﺘﻟا

 

.ﺔﺘﻓﺎﺧ ﺔﺷﺎﺸﻟا ﺖﻧﺎآ اذإ ضﺮﻌﻟا زﺎﻬﺠﺑ ﻢﻜﺤﺘﻟا ﺮﺻﺎﻨﻋ ﺔﻄﺳاﻮﺑ ﺎﻬﻨﻳﺎﺒﺗو ﺔﺷﺎﺸﻟا ةءﺎﺿإ ﺔﻳﻮﻘﺗ

●

.ﺢﻴﺤﺻ ﻞﻜﺸﺑ ﻞﻤﻌﺗ ﺢﻴﺗﺎﻔﻤﻟا ﺔﺣﻮﻟ نأ ﻲﻨﻌﻳ ﻚﻟﺬﻓ ،ﻪﻴﺒﻨﺗ تﻮﺻ مﺎﻈﻨﻟا رﺪﺻأ اذإ .راﺮﻤﺘﺳﺎﺑ حﺎﺘﻔﻣ يأ ﻂﻐﺿ

●

.ﺔﺤﻴﺤﺻ ﺮﻴﻏ وأ ﺔﻤﻜﺤﻣ ﺮﻴﻏ تﻼﻴﺻﻮﺗ ﻦﻋ ﺎﺜﺤﺑً تﻼﺒﻜﻟا ﺔﻓﺎآ تﻼﻴﺻﻮﺗ ﻦﻣ ﻖﻘﺤﺘﻟا

●

ﻚﻴﻠﻌﻓ ،ﻲﻠﺣﺮﻤﻟا ﻊﺿﻮﻟا ﻲﻓ ﺮﺗﻮﻴﺒﻤﻜﻟا دﻮﺟو ﺮﻤﺘﺳا اذإ .ﻞﻴﻐﺸﺘﻟا رز ﻂﻐﻀﺑ وأ ﺢﻴﺗﺎﻔﻤﻟا ﺔﺣﻮﻟ ﻰﻠﻋ حﺎﺘﻔﻣ يأ ﻂﻐﻀﺑ ﻚﻟذو ﺮﺗﻮﻴﺒﻤﻜﻟا ﻪﻴﺒﻨﺗ

●

،مﺎﻈﻨﻟا ﻞﻴﻐﺸﺗ ﻒﻗﻮﺘﻳ ﻢﻟ اذإ .ﺮﺗﻮﻴﺒﻤﻜﻟا ﻞﻴﻐﺸﺗ ةدﺎﻋﻹ ىﺮﺧأ ةﺮﻣ ﻪﻄﻐﻀﺑ ﻢﺛ ﻞﻗﻷا ﻰﻠﻋ ناﻮﺛٍ ﻊﺑرأ ةﺮﺘﻔﻟ ﻞﻴﻐﺸﺘﻟا رز ﻂﻐﻀﺑ ﻪﻠﻴﻐﺸﺗ فﺎﻘﻳإ

 

ﺪﻨﻋ ﻲﺋﺎﻘﻠﺘﻟا ﻞﻴﻐﺸﺘﻟا ءﺪﺑ ﻦﻴﻴﻌﺗ ﻢﺗ اذإ ﺮﺗﻮﻴﺒﻤﻜﻟا ﻞﻴﻐﺸﺗ دﺎﻌﻴﺳو .ﺪﻳﺪﺟ ﻦﻣ ﻪﻠﻴﺻﻮﺗ ﻢﺛ ،ناﻮﺛٍ ﻊﻀﺒﻟ رﺎﻈﺘﻧﻻاو ،ﺔﻗﺎﻄﻟا ﻚﻠﺳ ﻞﺼﻓ ﻚﻴﻠﻌﻓ

 

.ﺮﺗﻮﻴﺒﻤﻜﻟا ﻞﻴﻐﺸﺗ ءﺪﺒﻟ ﻞﻴﻐﺸﺘﻟا رز ﻂﻐﺿﺎﻓ ،ﻞﻴﻐﺸﺘﻟا ةدﺎﻋإ ﻢﺘﺗ ﻢﻟ اذإ .Computer Setup ﻲﻓ ﺔﻗﺎﻄﻟا عﺎﻄﻘﻧا

 

ةﺰﻬﺟﻷا ﺖﻴﺒﺜﺗ ﻞآﺎﺸﻣ ﻞﺣ ﻊﺟار .ﺮﺧﺁ رﺎﻴﺧ وأ ﻞﻴﻐﺸﺘﻟاو ﻞﻴﺻﻮﺘﻟا ﺪﻤﺘﻌﺗ ﻻ ﻊﻴﺳﻮﺗ ﺔﻗﺎﻄﺑ ﺖﻴﺒﺜﺗ ﺪﻌﺑ ﺮﺗﻮﻴﺒﻤﻜﻟا ﻦﻳﻮﻜﺗ ةدﺎﻋإ

●

.تادﺎﺷرإ ﻰﻠﻋ لﻮﺼﺤﻠﻟ ٣١ ﺔﺤﻔﺻ ﻲﻓ

 

ARWW

ةﺪﻴﻔﻣ تﺎﺤﻴﻤﻠﺗ ٨