Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.

Run the diagnostics utility. Refer to the Troubleshooting Guide for more information.

Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information.

NOTE: The Drive Protection System (DPS) Self-Test software is available on some models only.

Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for details.

If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change out the monitor with a monitor that you know is functioning properly.

If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable.

If you recently added new hardware, remove the hardware and see if the computer functions properly.

If you recently installed new software, uninstall the software and see if the computer functions properly.

Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.”

Refer to the comprehensive online technical support at http://www.hp.com/ support.

Refer to Helpful Hints on page 11 in this guide for more general suggestions.

Refer to the comprehensive Troubleshooting Guide for more detailed information.

Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager.

CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

10 Quick Setup & Getting Started

Page 18
Image 18
HP dc5800 manual Before You Call for Technical Support

dc5800 specifications

The HP dc5800 is a compact desktop PC that has gained popularity in the business and educational sectors due to its solid build, affordability, and reliability. Introduced as part of HP’s dc series, it is designed to meet the demands of everyday computing tasks while offering enough power to handle more intensive applications when needed.

One of the standout features of the HP dc5800 is its sleek and functional design. With its small form factor, the dc5800 can easily fit into limited office spaces, providing flexibility for various workspace configurations. The chassis is built for easy accessibility, allowing users to upgrade components without hassle.

The dc5800 is powered by an Intel Core 2 Duo processor, which delivers excellent performance for multitasking and productivity applications. This dual-core architecture allows the system to efficiently handle everyday tasks such as word processing, spreadsheet management, and internet browsing. The pc supports a range of memory configurations, with up to 8GB of DDR2 RAM, ensuring smooth operation even when running multiple applications concurrently.

In terms of storage, the HP dc5800 offers a variety of hard drive options, ranging from traditional hard disk drives (HDDs) to faster solid-state drives (SSDs). This gives users the flexibility to choose based on their performance needs and budget. The system also includes multiple USB ports, an integrated audio solution, and network capability, making it well-suited for a connected office environment.

The onboard graphics solution provides adequate performance for standard business applications and light multimedia use, while the option to add discrete graphics cards allows for enhanced visual performance when required.

Another notable characteristic is the dc5800's energy efficiency. Designed with compliance to Energy Star standards, it consumes less power compared to older models, contributing to lower operational costs and a reduced carbon footprint.

Finally, HP offers a suite of security features, including a user password and the ability to disable USB ports to prevent data leaks, making the dc5800 a suitable choice for organizations that prioritize data security.

In summary, the HP dc5800 is a reliable, efficient, and compact desktop that combines essential features and technologies to support a variety of business and educational applications. Its performance, scalability, and energy efficiency make it a worthwhile investment for those looking for a dependable computing solution.