HP Insight Diagnostics

The HP Insight Diagnostics utility allows you to view information about the hardware configu- ration of the computer and perform hardware diagnostic tests on the subsystems of the com- puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur- rent configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP flash drive.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog- nized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports avail- able before placing a call to the Customer Support Center.

Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with the computer. The tool may also be downloaded from the HP Web site using the following pro- cedure:

1.Go to www.hp.com

2.Click the Software & Download driver link.

3.Enter the product number (for example, dc5800) in the text box and press the Enter key.

4.Select the specific product.

5.Select the OS.

6.Click the Diagnostics link.

7.Select HP Insight Diagnostics Offline Edition.

8.Select the proper language and click Download.

NOTE: The download includes instructions on how to create a bootable CD.

Common POST Error Messages

Screen Message

Description

Recommended Action

 

 

 

 

101-Option ROM Error

1. System ROM checksum.

1.

Verify ROM, reflash if required

 

2. Expansion board option

2.

Remove suspected card, reboot

 

ROM checksum.

3.

If expansion board recently added,

 

 

 

 

 

remove to see if problem remains.

 

 

4.

Clear CMOS.

 

 

5.

If message disappears, may be

 

 

 

problem with expansion card.

 

 

6.

Replace system board.

 

 

 

162-System Options

Configuration incorrect.

Run Computer Setup and check con-

Not Set

RTC battery may need to be

figuration in Advanced > Onboard

 

replaced.

Devices. Reset date and time in Con-

 

 

trol Panel. If problem persists,

 

 

replace RTC battery.

 

 

 

163-Time & Date Not

Invalid time or date in con-

Reset the date and time under Con-

Set

figuration memory.

trol Panel (Computer Setup can also

 

RTC (real-time clock) bat-

be used). If the problem persists,

 

tery may need to be

 

replace the RTC battery.

 

replaced.

 

 

 

 

 

 

164-Memory Size

Memory amount has

Press the F1 key to save the memory

Error

changed since the last

changes.

 

boot (memory added or

 

-or-

 

removed).

1.

Run Setup (F10).

 

 

 

Incorrect memory configu-

2.

Make sure the memory module(s)

 

ration.

 

are installed properly.

 

 

3.

If third-party memory has been

 

 

 

added, test using HP-only

 

 

 

memory.

 

 

4.

Verify proper memory module

 

 

 

type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Run Setup (F10).

 

 

2.

Ensure memory modules are

 

 

 

correctly installed.

 

 

3.

Verify proper memory module

 

 

 

type.

 

 

4.

Remove and replace the identified

 

 

 

faulty memory module(s).

 

 

5.

If the error persists after replacing

 

 

 

memory modules, replace the

 

 

 

system board.

 

 

 

 

213-Incompatible

A memory module in mem-

1.

Verify proper memory module

Memory Module in

ory socket identified in the

 

type.

Memory Socket(s) X,

error message is missing

2.

Try another memory socket.

X, ...

critical SPD information, or

 

is incompatible with the

3.

Replace DIMM with a module

 

chipset.

 

 

conforming to the SPD standard.

 

 

 

 

 

 

214-DIMM Configura-

Populated DIMM configura-

Rearrange the DIMMs so that each

tion Warning

tion is not optimized.

channel has the same amount of

 

 

memory.

 

 

 

215-DIMM Configura-

Populated DIMM configura-

Remove power from the system and

tion Warning

tion is not optimized.

reinstall memory modules. Populate

 

 

modules starting with slot XMM4,

 

 

then XMM3, followed by slots

 

 

XMM2 and XMM1.

 

 

 

 

219-ECC Memory

Recently added memory

1.

If additional memory was recently

Module Detected ECC

module(s) support ECC

 

added, remove it to see if the

Modules not supported

memory error correction.

 

problem remains.

on this Platform

 

 

 

2.

Check product documentation for

 

 

 

 

 

memory support information.

 

 

 

 

301, 304-Keyboard

Keyboard failure.

1.

Reconnect keyboard with

error

 

 

computer turned off.

 

 

2.

Check connector for bent of

 

 

 

missing pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

5.

If 304 possible system board

 

 

 

issue.

 

 

 

 

Common POST Error Messages (continued)

Screen Message

Description

Recommended Action

 

 

 

 

501-Display Adapter

Graphics display controller.

1.

Reseat graphics card.

Failure

 

2.

Clear CMOS.

 

 

 

 

3.

Check monitor connection.

 

 

4.

Replace graphics card (if

 

 

 

possible).

 

 

 

510-Flash Screen

Flash Screen image has

Reflash the system ROM with the

Image Corrupted

errors.

latest BIOS image.

 

 

 

 

511-CPU, CPUA, or

CPU fan is not connected or

1.

Reseat CPU fan.

CPUB Fan not

may have malfunctioned.

2.

Reseat fan cable.

Detected

 

 

 

 

 

 

3.

Replace CPU fan.

 

 

 

 

512-Chassis, Rear

Chassis, rear chassis, or

1.

Reseat chassis, rear chassis, or

Chassis, or Front Chas-

front chassis fan is not con-

 

front chassis fan.

sis Fan not Detected

nected or may have mal-

2.

Reseat fan cable.

 

functioned.

 

 

 

 

 

3.

Replace chassis, rear chassis, or

 

 

 

front chassis fan.

 

 

 

 

601-Diskette Control-

Diskette controller circuitry

1.

Run Computer Setup.

ler Error

or floppy drive circuitry

2.

Check and/or replace cables.

 

incorrect.

 

 

 

 

 

3.

Clear CMOS.

 

 

4.

Replace diskette drive.

 

 

5.

Replace the system board.

 

 

 

 

605-Diskette Drive

Mismatch in drive type.

1.

Run Computer Setup.

Type Error

 

2.

Disconnect any other diskette

 

 

 

 

 

controller devices (tape drives).

 

 

3.

Clear CMOS.

 

 

 

917-Front Audio Not

Front audio harness has

Reconnect or replace front audio

Connected

been detached or unseated

harness.

 

from motherboard.

 

 

 

 

 

918-Front USB Not

Front USB harness has been

Reconnect or replace front USB har-

Connected

detached or

ness.

 

unseated from motherboard.

 

 

 

 

 

921-Device in PCI

There is an incompatibility/

Try rebooting the system. If the error

Express slot failed to

problem with this device and

reoccurs, the device may not work

initialize

the system or PCI Express

with this system

 

Link could not be retrained

 

 

 

 

to an x1.

 

 

 

 

 

 

1720-SMART Hard

Hard drive is about to fail.

1.

Determine if hard drive is giving

Drive Detects Immi-

(Some hard drives have a

 

correct error message. Enter

nent Failure

hard drive firmware patch

 

Computer Setup and run the Drive

 

that will fix an erroneous

 

 

 

Protection System test under

 

error message.)

 

 

 

Storage > DPS Self-test.

 

 

 

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable.

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling

One or more SATA devices

Ensure SATA connectors are used in

Error

are improperly attached. For

ascending order. For one device, use

 

optimal performance, the

SATA 0. For two devices, use SATA

 

SATA 0 and SATA 1 con-

0 and SATA 1. For three devices, use

 

nectors must be used before

SATA 0, SATA1, and SATA 4.

 

SATA 4 and SATA 5.

 

 

 

 

 

1797-SATA Drivelock

Drivelock is enabled on one

Either remove the Drivelocked

is not supported in

or more SATA hard drives,

SATA device or disable the Drive-

RAID mode.

and they cannot be accessed

lock feature. To disable the Drive-

 

while the system is config-

lock feature, enter Computer Setup,

 

ured for RAID mode.

change Storage > Storage Options

 

 

> SATA Emulation to IDE, and

 

 

select File > Save Changes and

 

 

Exit. Re-enter Computer Setup and

 

 

select Security > Drivelock. For

 

 

each listed Drivelock-capable SATA

 

 

device, ensure Drivelock is Disabled.

 

 

Lastly, change Storage > Storage

 

 

Options > SATA Emulation back to

 

 

RAID and select File > Save

 

 

Changes and Exit.

 

 

 

 

1801-Microcode Patch

Processor not supported by

1.

Upgrade BIOS to proper version.

Error

ROM BIOS.

2.

Change the processor.

 

 

 

 

 

Invalid Electronic

Electronic serial number is

Enter the correct serial number in

Serial Number

missing.

Computer Setup.

 

 

 

Memory Parity Error

Parity RAM failure.

Run Computer Setup and Diagnostic

 

Third-party graphics card

utilities. Remove third-party graph-

 

may be causing a problem.

ics card to see if the problem goes

 

 

away.

 

 

 

 

Network Server Mode

Keyboard failure while Net-

1.

Reconnect keyboard with

Active and No Key-

work Server Mode enabled.

 

computer turned off.

board Attached

 

2.

Check connector for bent or

 

 

 

 

 

missing pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic

 

Third-party graphics card

utilities. Remove third-party graph-

 

may be causing a problem.

ics card to see if problem goes away.

 

 

 

 

dc5850 Illustrated Parts & Service Map, MT

481406-001

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HP dc5850 manual HP Insight Diagnostics, ROM Bios
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dc5850 specifications

The HP dc5850 is a desktop computer that was designed for business environments, offering a blend of performance, reliability, and efficiency. Released during the height of the mid-2000s, this system is powered by AMD processors, particularly the Athlon or Phenom series, which ensures that it can handle various computational tasks with ease.

The dc5850 features a compact chassis that adheres to the Microtower form factor. This design not only saves space but also allows for easier upgrades and maintenance. The unit typically supports a range of RAM configurations, with options for up to 8GB of DDR2 memory. This flexibility enables the user to tailor the system's performance according to their needs, whether for basic office tasks or more demanding applications.

Storage options on the HP dc5850 include a 3.5-inch HDD that can accommodate substantial data, with capacities typically ranging from 160GB to 1TB. The inclusion of a SATA interface ensures fast data transfer rates, which is essential for improving overall system performance. Moreover, the dc5850 boasts multiple USB ports, including USB 2.0 and sometimes even USB 3.0, facilitating easy connectivity with peripherals such as printers, scanners, and external drives.

Graphics capabilities on the dc5850 are generally provided by integrated solutions, although users have the option to add discrete graphics cards for enhanced performance in visual tasks. The system often comes with integrated audio, which supports basic multimedia needs without requiring additional sound cards.

In terms of connectivity, the HP dc5850 features built-in Ethernet for wired networking and may also offer options for Wi-Fi capabilities via PCI expansion slots. This makes it suitable for networked business environments, enabling seamless integration into office infrastructures.

The system is designed with energy efficiency in mind, complying with various environmental standards, thereby reducing its carbon footprint. This aspect may also lead to lower operational costs for businesses focused on sustainability.

Overall, the HP dc5850 stands out as a versatile desktop solution, catering to the essential needs of small to medium-sized businesses. With its combination of performance, expandability, and energy efficiency, it remains a noteworthy choice for users seeking reliable computing power in a compact and manageable form.
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