HP Small Form Factor PC dc5850 HP Insight Diagnostics, Exit, Devices, Download, Diagnostics, Description, Description, File > Save, Screen Message, Screen Message, Changes and Exit

HP Insight Diagnostics

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the com- puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP flash drive.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with the computer. The tool may also be downloaded from the HP Web site using the following pro- cedure:

1.Go to www.hp.com

2.Click the Software & Download driver link.

3.Enter the product number (for example, dc5800) in the text box and press the Enter key.

4.Select the specific product.

5.Select the OS.

6.Click the Diagnostics link.

7.Select HP Insight Diagnostics Offline Edition.

8.Select the proper language and click Download.

NOTE: The download includes instructions on how to create a bootable CD.

Common POST Error Messages

Screen Message	Description	Recommended Action
101-Option ROM Error	1. System ROM checksum.	1.	Verify ROM, reflash if required
	2. Expansion board option	2.	Remove suspected card, reboot
	ROM checksum.	3.	If expansion board recently added,
			remove to see if problem remains.
		4.	Clear CMOS.
		5.	If message disappears, may be
			problem with expansion card.
		6.	Replace system board.
162-System Options	Configuration incorrect.	Run Computer Setup and check con-
Not Set	RTC battery may need to be	figuration in Advanced > Onboard
	replaced.	Devices. Reset date and time in Con-
		trol Panel. If problem persists,
		replace RTC battery.
163-Time & Date Not	Invalid time or date in con-	Reset the date and time under Con-
Set	figuration memory.	trol Panel (Computer Setup can also
	RTC (real-time clock) bat-	be used). If the problem persists,
	tery may need to be
		replace the RTC battery.
	replaced.
164-Memory Size	Memory amount has	Press the F1 key to save the memory
Error	changed since the last	changes.
	boot (memory added or		-or-
	removed).	1.	Run Setup (F10).
	Incorrect memory configu-	2.	Make sure the memory module(s)
	ration.		are installed properly.
		3.	If third-party memory has been
			added, test using HP-only
			memory.
		4.	Verify proper memory module
			type.
201-Memory Error	RAM failure.	1.	Run Setup (F10).
		2.	Ensure memory modules are
			correctly installed.
		3.	Verify proper memory module
			type.
		4.	Remove and replace the identified
			faulty memory module(s).
		5.	If the error persists after replacing
			memory modules, replace the
			system board.
213-Incompatible	A memory module in mem-	1.	Verify proper memory module
Memory Module in	ory socket identified in the		type.
Memory Socket(s) X,	error message is missing	2.	Try another memory socket.
X, ...	critical SPD information, or
	is incompatible with the	3.	Replace DIMM with a module
	chipset.
			conforming to the SPD standard.
214-DIMM Configura-	Populated DIMM configura-	Rearrange the DIMMs so that each
tion Warning	tion is not optimized.	channel has the same amount of
		memory.
215-DIMM Configura-	Populated DIMM configura-	Remove power from the system and
tion Warning	tion is not optimized.	reinstall memory modules. Populate
		modules starting with slot XMM4,
		then XMM3, followed by slots
		XMM2 and XMM1.
219-ECC Memory	Recently added memory	1.	If additional memory was recently
Module Detected ECC	module(s) support ECC		added, remove it to see if the
Modules not supported	memory error correction.		problem remains.
on this Platform
		2.	Check product documentation for
			memory support information.
301, 304-Keyboard	Keyboard failure.	1.	Reconnect keyboard with
error			computer turned off.
		2.	Check connector for bent of
			missing pins.
		3.	Ensure that none of the keys are
			depressed.
		4.	Replace keyboard.
		5.	If 304 possible system board
			issue.

Common POST Error Messages (continued)

Screen Message	Description	Recommended Action
501-Display Adapter	Graphics display controller.	1.	Reseat graphics card.
Failure		2.	Clear CMOS.
		3.	Check monitor connection.
		4.	Replace graphics card (if
			possible).
510-Flash Screen	Flash Screen image has	Reflash the system ROM with the
Image Corrupted	errors.	latest BIOS image.
511-CPU, CPUA, or	CPU fan is not connected or	1.	Reseat CPU fan.
CPUB Fan not	may have malfunctioned.	2.	Reseat fan cable.
Detected
		3.	Replace CPU fan.
512-Chassis, Rear	Chassis, rear chassis, or	1.	Reseat chassis, rear chassis, or
Chassis, or Front Chas-	front chassis fan is not con-		front chassis fan.
sis Fan not Detected	nected or may have mal-	2.	Reseat fan cable.
	functioned.
		3.	Replace chassis, rear chassis, or
			front chassis fan.
601-Diskette Control-	Diskette controller circuitry	1.	Run Computer Setup.
ler Error	or floppy drive circuitry	2.	Check and/or replace cables.
	incorrect.
		3.	Clear CMOS.
		4.	Replace diskette drive.
		5.	Replace the system board.
605-Diskette Drive	Mismatch in drive type.	1.	Run Computer Setup.
Type Error		2.	Disconnect any other diskette
			controller devices (tape drives).
		3.	Clear CMOS.
917-Front Audio Not	Front audio harness has	Reconnect or replace front audio
Connected	been detached or unseated	harness.
	from motherboard.
918-Front USB Not	Front USB harness has been	Reconnect or replace front USB har-
Connected	detached or	ness.
	unseated from motherboard.
921-Device in PCI	There is an incompatibility/	Try rebooting the system. If the error
Express slot failed to	problem with this device	reoccurs, the device may not work
initialize	and the system or PCI	with this system
	Express Link could not be
	retrained to an x1.
1720-SMART Hard	Hard drive is about to fail.	1.	Determine if hard drive is giving
Drive Detects Immi-	(Some hard drives have a		correct error message. Enter
nent Failure	hard drive firmware patch		Computer Setup and run the Drive
	that will fix an erroneous
			Protection System test under
	error message.)
			Storage > DPS Self-test.
		2.	Apply hard drive firmware patch
			if applicable.
		3.	Back up contents and replace hard
			drive.
1796-SATA Cabling	One or more SATA devices	Ensure SATA connectors are used in
Error	are improperly attached. For	ascending order. For one device, use
	optimal performance, the	SATA 0. For two devices, use SATA
	SATA 0 and SATA 1 con-	0 and SATA 1. For three devices, use
	nectors must be used before	SATA 0, SATA1, and SATA 4.
	SATA 4 and SATA 5.
1797-SATA Drivelock	Drivelock is enabled on one	Either remove the Drivelocked
is not supported in	or more SATA hard drives,	SATA device or disable the Drive-
RAID mode.	and they cannot be accessed	lock feature. To disable the Drive-
	while the system is config-	lock feature, enter Computer Setup,
	ured for RAID mode.	change Storage > Storage Options
		> SATA Emulation to IDE, and
		select File > Save Changes and
		Exit. Re-enter Computer Setup and
		select Security > Drivelock. For
		each listed Drivelock-capable SATA
		device, ensure Drivelock is Disabled.
		Lastly, change Storage > Storage
		Options > SATA Emulation back to
		RAID and select File > Save
		Changes and Exit.
1801-Microcode Patch	Processor not supported by	1.	Upgrade BIOS to proper version.
Error	ROM BIOS.	2.	Change the processor.
Invalid Electronic	Electronic serial number is	Enter the correct serial number in
Serial Number	missing.	Computer Setup.
Memory Parity Error	Parity RAM failure.	Run Computer Setup and Diagnostic
	Third-party graphics card	utilities. Remove third-party graph-
	may be causing a problem.	ics card to see if the problem goes
		away.
Network Server Mode	Keyboard failure while Net-	1.	Reconnect keyboard with
Active and No Key-	work Server Mode enabled.		computer turned off.
board Attached		2.	Check connector for bent or
			missing pins.
		3.	Ensure that none of the keys are
			depressed.
		4.	Replace keyboard.
Parity Check 2	Parity RAM failure.	Run Computer Setup and Diagnostic
	Third-party graphics card	utilities. Remove third-party graph-
	may be causing a problem.	ics card to see if problem goes away.

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 4