Getting Started
Solving General Problems (Continued)
Problem | Cause | Solution | |
Poor performance is | Processor is hot. | 1. | Make sure the airflow to |
experienced. |
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| the computer is not |
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| blocked. Leave a |
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| back of unit and above the |
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| monitor to permit required |
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| airflow. |
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| 2. | Make sure the fans are |
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| connected and working |
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| properly (some fans only |
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| operate when needed). |
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| 3. Make sure the processor | |
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| heatsink is installed |
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| properly. |
| Hard drive is full. | Transfer data from the hard | |
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| drive to create more space on | |
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| the hard drive. | |
| Low on memory. | Add more memory. | |
| Hard drive | Defragment hard drive. | |
| fragmented. |
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| Program previously | Restart the computer. | |
| accessed did not |
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| release reserved |
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| memory back to the |
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| system. |
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| Virus resident on the | Run virus protection program. | |
| hard drive. |
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| Too many | 1. | Close unnecessary |
| applications |
| applications to free up |
| running. |
| memory. |
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| 2. | Add more memory. |
| Cause unknown. | Restart the computer. | |
16 | www.hp.com | Getting Started |