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CarePaq Priority Services for ProLiant Servers – Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Technical Account Manager, Technical Newsletter, SW activity review, proactive patch notification, 1 System Healthcheck per year (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell NetWare Operating System, Technical Account Manager, Technical Newsletter, SW activity review (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Technical Account Manager, Technical Newsletter, SW activity review, proactive patch notification, 1 System Healthcheck per year (2-5- 2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell NetWare Operating System, Technical Account Manager, Technical Newsletter, SW activity review (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Novell NetWare Operating System (2-5-2 Part Number for Canada)
NOTE: For more information, customer/resellers can contact:
http://www.compaq.com/services
