CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter.
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Table 1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause | Solution | |
|
|
|
Software control of the power switch is not | 1. | Press and hold the power button for at least |
functional. |
| four seconds until the computer turns off. |
| 2. | Disconnect the power cord from the electrical |
|
| outlet. |
| ||
Computer will not respond to USB keyboard or mouse. | ||
|
| |
Cause | Solution | |
|
| |
Computer is in standby mode. | To resume from standby mode, press the power | |
| button or press any key. | |
|
|
|
16 Quick Setup & Getting Started | ENWW |