Problem

Possible Cause

Solution

 

 

 

The camera

A slow optional

See Storage on page 129 and

responds very

memory card

Memory Capacity on

sluggishly

(like an MMC

page 131 for tips about

when trying to

card) that is

memory cards.

review

installed or too

 

images.

many images

 

 

on the card can

 

 

affect

 

 

processing

 

 

times.

 

 

 

 

 

The camera

Wait until the Power/Memory

 

may be

light turns solid green,

 

processing an

indicating that the camera has

 

image.

finished processing.

 

 

 

I cannot

The HP Image

Either install the HP Image

transfer

Zone software is

Zone software (see page 17),

images from

not installed on

or see Using Your Camera

the camera to

the computer.

without Installing the HP Image

my computer.

 

Zone Software on page 77.

 

 

 

 

The computer is

Set your camera to act as a

 

unable to

Disk Drive (see page 81).

 

understand the

 

 

Picture Transfer

 

 

Protocol (PTP)

 

 

standard.

 

 

 

 

Troubleshooting and Support

93