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HP Deskpro TROUBLESHOOTING FLOWCHARTS FOR DESKTOP COMPUTERS

Models: EC C1.1G/815e EC C400 EC C466/810e EC C500/810e EC C566 EC C600 EC C633 EC C667/815e EC C700 EC C733/815e EC C800 EC C850 EC P1.0G/815e EC P1.13GHz EC P400 EC P450 EC P500/810e EC P533/810e EC P550 EC P550/810e EC P600 EC P650 EC P667 EC P700 EC P733 EC P800 EC P800/815e EC P801 EC P867

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chapter 2

TROUBLESHOOTING FLOWCHARTS FOR DESKTOP COMPUTERS

1.Initial Troubleshooting, 2-2

2.No Power, Part 1, 2-3

3.No Power, Part 2, 2-4

4.No Power, Part 3. 2-5

5.No Video, Part 1, 2-6

6.No Video, Part 2, 2-7

7.No Video, Part 3, 2-8

8.Error Messages, Part 1, 2-9

9.Error Messages, Part 2, 2-10

10.Error Messages, Part 3, 2-11

11.No O/S Loading, 2-12

12.No O/S Loading from Hard Drive, Part 1, 2-13

13.No O/S Loading from Hard Drive, Part 2, 2-14

14.No O/S Loading from Hard Drive, Part 3, 2-15

15.No O/S Loading from Diskette Drive, 2-16

16.No O/S Loading from CD-ROM Drive , 2-17

17.No O/S Loading from Network, 2-18

18.Non-Functioning Device, 2-19

Quick Troubleshooting Guide

2-1

Contents
Quick Troubleshooting Guide Quick Troubleshooting Guide Page CONTENTS Page GENERAL SERVICE INFORMATION Clearing CMOS Customer Responsibilities POST Power-OnSequence Compaq Drive Protection System Accessing DPS Through Compaq Diagnostics for Windows TROUBLESHOOTING FLOWCHARTS FOR DESKTOP COMPUTERS 1. Initial Troubleshooting 2. No Power, Part 3. No Power, Part 4. No Power, Part 5. No Video, Part 6. No Video, Part 7. No Video, Part 8. Error Messages, Part 9. Error Messages, Part 10. Error Messages, Part 11. No O/S Loading 12. No O/S Loading from Hard Drive, Part 13. No O/S Loading from Hard Drive, Part 14. No O/S Loading from Hard Drive, Part 15. No O/S Loading from Diskette Drive 16. No O/S Loading from CD-ROMDrive 17. No O/S Loading from Network 18. Non-FunctioningDevice TROUBLESHOOTING FLOWCHARTS FOR PORTABLE COMPUTERS Page Page Page Page 5. No Power, Part Page Page 8. Non-FunctioningDocking Station 9. No O/S Loading 10. No O/S Loading from Hard Drive, Part 11. No O/S Loading from Hard Drive, Part Page 13. No O/S Loading from Diskette Drive 14. No O/S Loading from CD-ROMor DVD-ROMDrive 15. No Audio, Part 16. No Audio, Part 17. Non-FunctioningDevice 18. Non-FunctioningPointing Device or Keyboard 19. No Network or Modem Connection FURTHER TROUBLESHOOTING Solving General Problems Power Supply Diskette Drive Hard Drive Display Printer SCSI Hardware Installation CD-ROMand DVD-ROM Memory Network Page Resolving Audio Hardware Conflicts Troubleshooting Using Compaq Intelligent Manageability Features POST ERROR MESSAGES - NUMBERED Page Page Page Page Page Page Page Page Page POST ERROR MESSAGES - NOT NUMBERED