If all results are “ok”, the utility has not detected any connection problems.
Internet Connection Diagnostic
Parameter | Message | Meaning |
|
|
|
Connection to the | Failed | Requires a “soft” reset of |
Gateway |
| the Gateway. Depress the |
|
| Reset button briefly (one or |
|
| two seconds) with a |
|
| paperclip. Depressing the |
|
| Reset button longer that |
|
| two seconds can cause the |
|
| factory default settings to |
|
| activate. |
|
|
|
Connection to the Internet | Failed | Contact your ISP. |
via Gateway (Ping) |
|
|
|
|
|
Connection to the Internet | Failed | Contact your ISP. |
(Ping) |
|
|
|
|
|
Ping primary DNS | Failed | Contact your ISP. |
Interpreting a “failed” report for any parameter:
❑Connection to the Gateway. “Failed” means you should perform a soft reset of your Gateway. To do this, briefly depress the Reset button (only a second or two) on your Gateway with a paper clip or pencil tip. Be careful not to hold it down any longer than one to two seconds or the Gateway will be reset to the factory defaults and any modifications you have made will be lost.
❑Connection to the Internet via Gateway. “Failed” means you should contact your Internet service provider (ISP).
❑Connection to the Internet. “Failed” means you should contact your Internet service provider.
❑Ping primary DNS. “Failed” implies an Internet Service Provider problem. Contact your ISP to report the problem.
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