Unable to communicate with the print server (wireless)
During initial setup
Verify the following:
●Your wireless computer is configured to match the default wireless network settings on the HP Jetdirect print server:
◦Communication Mode: Ad Hoc
◦Network Name (SSID): hpsetup
◦Encryption (WEP): [Disabled]
NOTE: The Network Name (SSID) is
If the configuration settings are incorrect, connecting to the network might fail.
If the connection fails after entering configuration settings, reset the print server to
●The HP Jetdirect print server is turned on and operating properly (print an HP Jetdirect configuration page).
●You are within range of the HP Jetdirect print server.
●There are fewer than six devices total on the Ad Hoc network (with SSID “hpsetup”).
●There is no Access Point in the vicinity that is configured with an SSID of “hpsetup.”
●(For Telnet or HP embedded Web server access) Multiple print servers are not being configured at the same time. If there are, turn all off except the one you want to configure.
After initial setup
If you have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer (including a “ping” command), try the following:
●Print an HP Jetdirect configuration page and verify all configuration settings for your network. Common errors include incorrect entries for the following items:
◦Communication Mode (Ad Hoc or Infrastructure)
◦Network Name (SSID), which is
◦Authentication method
◦Encryption level, encryption key entries, or the specified transmit key
ENWW | Unable to communicate with the print server (wireless) 31 |
