For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The HP All-in-One does not print

Solution: If the product and computer are not communicating with each other, try the following:

•Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to both the product and the power adapter and plugged into a power outlet. Press the On button to turn on the product.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Make sure that the product does not have a paper jam.

•Check that the print carriage is not jammed.

Open the front access door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the product off and then turn it on again.

•Print a test page to see if the product can print and is communicating with the computer. For more information, see the onscreen Help.

•Make sure that the print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file.

•Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the product off and then on again.

Troubleshooting and support

Hardware setup troubleshooting

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