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HP Folio 13-2000 Contacting customer support, NOTE:, NOTE:, Contact HP worldwide

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Contacting customer support

If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at:

http://www.hp.com/go/contactHP

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

At this location, you have the following choices:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●E-mail customer support.

●Find customer support worldwide telephone numbers.

●Locate an HP service center.

Contacting customer support 71

Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1 Introduction Important first steps Finding information Page 2 Getting to know your computer Top TouchPad Lights Buttons and other top components Keys Right side Left side Display Rear Bottom Labels 3 Networking Using an Internet service provider Creating a wireless connection Identifying wireless and network status icons Turning wireless devices on or off Using HP Connection Manager Using operating system controls Using a WLAN Connecting to an existing WLAN Setting up a new WLAN network Configuring a wireless router Protecting your WLAN Roaming to another network Using Bluetooth wireless devices Bluetooth and Internet Connection Sharing (ICS) Connecting to a wired network Connecting to a local area network (LAN) 4 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Using the TouchPad Turning the TouchPad off or on Navigating Selecting Using TouchPad gestures Scrolling Pinching/Zooming Using the keyboard Using the action keys Using the hotkeys 5 Multimedia and other features Using the media activity controls Audio Adjusting the volume Checking audio functions on the computer Intel Wireless Display (select models only) Webcam HDMI Configuring audio for HDMI 6 Managing power Initiating Sleep or Hibernation Initiating and exiting Sleep Initiating and exiting Hibernation Setting password protection on wakeup Using the power meter Selecting a power plan Running on battery power Finding battery information Conserving battery power Identifying low battery levels Resolving a low battery level Running on external AC power Troubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Shutting down the computer 7 External cards and devices Using Digital Media Slot cards Inserting a digital card Removing a digital card Using a USB device Connecting a USB device Removing a USB device Using optional external devices Using optional external drives 8 Drives Handling drives 9Securing your computer and information Locating your security software (select models only) Using passwords Setting Windows passwords Setting passwords in Setup Utility (BIOS) Using Internet security software Using antivirus software Using firewall software Installing software updates Installing Windows security updates Installing HP and third-partysoftware updates Securing your wireless network Backing up your software applications and information 10 Backup and recovery Restoring the system Creating restore media Performing a system recovery Using the dedicated recovery partition Restoring using the restore media Changing the computer boot order Backing up and recovering your information Using Windows Backup and Restore Using Windows system restore points When to create restore points Create a system restore point Restore to a previous date and time 11Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Changing the language of Setup Utility (BIOS) Navigating and selecting in Setup Utility (BIOS) Displaying system information Restoring factory settings in Setup Utility (BIOS) Exiting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update BIOS Setup Menu Main menu Security menu Diagnostics menu Using System Diagnostics A Troubleshooting and support Troubleshooting The computer is unable to start up The computer screen is blank Software is functioning abnormally The computer is on but not responding The computer is unusually warm An external device is not working The wireless network connection is not working Contacting customer support B Cleaning your computer Cleaning the display Cleaning the sides and cover Cleaning the TouchPad and keyboard C Traveling with the computer Page D Updating programs and drivers E Electrostatic Discharge F Specifications Input power DC plug of external HP power supply Operating environment Index L labels