5 Troubleshooting
Issues and Solutions
At times VOE issues may occur, and solutions to address those issues are indicated in the Troubleshooting table.
Table
Problem | Possible Solutions |
|
|
VOE Software does not detect a | Make sure the display is powered on and correctly connected to the network. |
display | Verify that the Display Name, Display Location, IP Address and other network settings in the |
| |
| display are correct. |
| If there is any personal firewall software installed on the Player, make sure VOE software is |
| on the Exception List/White List of that personal firewall software. |
|
|
VOE Software does not detect a | Make sure the player is |
player. | Verify that the VOE software is installed and running on the player. |
| |
| If there is any personal firewall software installed on the Player, make sure VOE software is |
| on the Exception List/White List of that personal firewall software. |
|
|
Cannot Associate player with | Verify that the display is not associated with another player. |
selected display. |
|
|
|
No video on an associated display. | Ensure that the display is powered on and its input source is set to VOE. |
|
|
Streaming video freezes. | Check the network connection to the display for possible interruptions. |
|
|
Video frame rate is low, or video | Set the VOE display resolution to 1366 x 768 or lower. |
quality is low. | Verify that the network bandwidth is sufficient to handle the connected displays. |
| |
|
|
Upgrading VOE
All versions of VOE software and firmware are compatible with each other. Thus, players and displays on the same network can run different versions. Upgrading software is a simple matter of repeating the installation process described in Loading Software on page 2.
Upgrading firmware is only slightly more complex. HP digital signage displays run two firmware programs:
●VOE assignments
●All other operations
To view the procedure, refer to Update Firmware on page 27.
34 Chapter 5 Troubleshooting