Problem

Possible Cause

Solution

 

 

 

HP Display LiteSaver doesn't turn off

The Activity Extension time

The default Activity Extension value is set to 10

the monitor screen.

has not elapsed.

minutes. The HP Display LiteSaver will wait to detect

 

 

no input or movement from the keyboard or mouse

 

 

for 10 consecutive minutes after the Display Off time

 

 

has passed, before the monitor enters into low-

 

 

power mode. For example, if the Display Off time is

 

 

set to 5 minutes from the current time and the Activity

 

 

Extension is set to 10 minutes, the HP Display

 

 

LiteSaver will not actually turn off the display until 10

 

 

minutes of inactivity has elapsed, even though the

 

 

Display Off time is 5 minutes from now.

 

 

 

 

The HP Display LiteSaver may

Confirm that the HP Display LiteSaver is compatible

 

not be compatible with the

with the system.

 

computer system. Some

1. Right-click on the HP Display LiteSaver icon in

 

notebook computers are not

 

compatible and the monitor

the system tray.

 

power can not be controlled.

2. Select Power Off Display from the menu.

 

 

 

 

The monitor screen should turn off if the system is

 

 

compatible. To turn the monitor back on, wait 5

 

 

seconds and move the mouse.

 

 

NOTE: If the monitor did not turn off, then the

 

 

computer graphics driver is not compatible with the

 

 

HP Display LiteSaver software.

 

 

 

The monitor is off but it did not seem to

The monitor's power saving

Check the monitor's OSD menu setting for power

enter into a low-power sleep mode.

control is disabled.

saving enable/disable controls. The control should

 

 

be set to enable to allow the monitor to enter into low-

 

 

power modes.

 

 

 

OSD Lockout is displayed.

The monitor's OSD Lockout

Press and hold the Menu button for 10 seconds to

 

function is enabled.

disable the OSD Lockout function.

 

 

 

Power Button Lockout is displayed.

The monitor's Power Button

Press and hold the power button for 10 seconds to

 

Lockout function is enabled.

unlock the power button function.

 

 

 

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

ENWW

Online Technical Support 27