HP Deskpro Hard Drive

Diskette Drive Continued
Problem	Possible Solution
A problem has occurred with a	The directory structure is bad, or there is a problem with a file. Run
disk transaction.	ScanDisk.
System has misidentified the	If a diskette drive other than a 3.5-inch, 1.44-MB drive has been
diskette drive type.	installed, ensure that the drive type is identified correctly under
	Computer Setup.

Hard Drive

The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included.

When you run the diagnostics, the test results are stored in a log. After completing the test, you can print this log to a local printer or save it to a file. Alternatively, before running the test, you can configure the test options to send the results to a local printer or file.

Problem	Possible Solution
Hard drive error occurs.	1.	Hard disk has bad sectors or has failed. Use a utility to locate and
		block usage of bad sectors. If necessary, reformat the hard disk.
	2.	See “Non-Functioning Device” Flowchart.
Disk transaction problem.	1.	Either the directory structure is bad or there is a problem with a file.
		In Windows 95, 98, or 2000, run ScanDisk.
		In Windows NT, right-click Start, click Explore, and select a drive.
		Select FileÆPropertiesÆTools. Under Error-checking, click Check
		Now.
	2.	See “Non-Functioning Device” Flowchart.
Drive not found.	1.	Cable could be loose. Check cable connections.
	2.	The system may not have automatically recognized a newly
		installed device. See reconfiguration directions in the “Hardware
		Installation Problems” section. If system still does not recognize
		the new device, check to see if the device is listed within Computer
		Setup. If it is listed, the probable cause is a driver problem. If it is
		not listed, the probable cause is a hardware problem.
	3.	Check drive jumper settings. If the drive is a secondary drive that
		has just been installed on the same controller as the primary drive,
		verify that the jumpers for both drives are set correctly.
	4.	Check SCSI IDs to ensure none are duplicated.
	5.	See “Non-Functioning Device” Flowchart.
Second Ultra ATA hard drive	The cable is not compatible with the drive type. Reinstall the second
does not perform optimally.	Ultra ATA hard drive using an 80-conductor cable.

Quick Troubleshooting Guide A-5