2.2Computer Diagnostics

✎The following section applies only to computers equipped with a diskette drive.

Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This diskette will play an important role in the restoration process if you ever experience a major system failure. It will also allow you to run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs.

Another Compaq diagnostic feature is Enhanced Compaq Insight Personal Edition (Diagnostics for Windows), described later in this guide.

2.2.1Create a Diagnostics Diskette

DOS-Based

✎The following section applies only to computers equipped with a diskette drive.

To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), run the SOFTPAQ executable file found in C:\DIAGDISK\ to extract the necessary files. Insert a blank, 1.44MB formatted diskette into the diskette drive, then run C:\DIAGDISK\PDIAG\MAKEDISK.BAT.

✎To obtain the SOFTPAQ executable filename, run DIR C:\DIAGDISK\SP*.EXE.

Windows-Based

Using the Windows or Windows NT operating system:

Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Insert a diskette into the diskette drive and follow the instructions on the screen.

2.2.2Computer Checkup (TEST)

Use Computer Checkup (TEST) in the following instances to:

„￿Determine if all the devices installed on the computer are recognized by the system and functioning properly. Running Test is optional but recommended after installing or connecting a new device.

„￿Save, print, or display the information generated by TEST. You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center.

„￿Reproduce the same environment on another computer for testing.

2.2.3View System Information (INSPECT)

Use View System Information (INSPECT) to:

„￿View information about the system once it has been configured.

„￿Save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.

„￿Assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing.

2-6Setup Utilities and Diagnostic Features