QuickSpecs
HP StorageWorks Modular Smart Array 30 Single Bus or Dual Bus Enclosures
Service and Support, HP Care Pack, and Warranty Information
Software Product | Standalone telephone support |
Services | Rights to new license version |
| Media and documentation updates |
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Hardware Product Services
Installation services
Response time upgrades during the warranty period
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed below:
http://www.hp.com/hps/carepack/services/cp_installation.html
Warranty Upgrade | Response – Upgrade |
Options | Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days |
| Duration – Select duration of coverage for a period of 1, 3, or 5 years |
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HP Care Pack | Care Pack services provide a range of life cycle support options that let you choose the service |
Installation | levels that meet your business requirements, from basic to |
| A full range of HP Care Pack hardware and software services are available including: |
| Installation and start up |
| Education courses |
| Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 |
| hours, 7 days call window with options including 4 hour response or |
| Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials |
| and |
| Response times range from 30 mins for critical problems to 2 hours. |
| System Management, Performance Services and Mission Critical Support Solution. |
| NOTE: For more information on HP Care Pack services, contact any of our worldwide sales |
| offices, resellers or visit our worldwide website at: http://www.hp.com/hps/carepack |
| NOTE: For more complete information on HP Services offerings, customers and resellers, please |
| visit is at: http://www.hp.com/hps |
| NOTE: Additional information regarding worldwide limited warranty and technical support is |
| available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html |
| NOTE: For additional information on Server Services, Rack and Power Options, please visit: |
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| NOTE: The information contained herein is subject to change without notice and is provided "as |
| is" without warranty of any kind. |
| NOTE: The warranties for HP products and services are set forth in the express limited warranty |
| statements accompanying such products and services. |
| NOTE: Nothing herein should be construed as constituting an additional warranty. HP shall not be |
| liable for technical or editorial errors or omissions contained herein. |
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DA - 11738 Worldwide QuickSpecs — Version 25 — 6.8.2007 | Page 5 |
