QuickSpecs
HP StorageWorks Modular Smart Array 50 Enclosure
Service and Support, HP Care Pack, and Warranty Information
Software Product | Standalone telephone support |
Services | Rights to new license version |
| Media and documentation updates |
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Hardware Product Services
Installation services
Response time upgrades during the warranty period
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed below:
http://www.hp.com/hps/carepack/services/cp_installation.html
Warranty Upgrade | Response – Upgrade |
Options | Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days |
| Duration – Select duration of coverage for a period of 1, 3, or 5 years |
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HP Services and | HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific |
Support | duration and hours of coverage. |
| HP Care Pack is not available for less than the product's warranty duration. |
| HP Care Pack is available for sale anytime during the warranty period for most products, but the |
| commencement date will be the same as the Warranty Start Date (delivery date to end user |
| customer). Proof of purchase may be required. |
| HP Care Pack services are prepaid. |
| For additional HP Care Pack (hardware & software) information, as well as orderable part |
| numbers, please refer to the URL http://www.hp.com/hps/carepack |
| Care Pack services provide a range of life cycle support options that let you choose the service |
| levels that meet your business requirements, from basic to |
| A full range of HP Care Pack hardware and software services are available including: |
| Installation and start up |
| Education courses |
| Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 |
| hours, 7 days call window with options including 4 hour response or |
| Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials |
| and |
| Response times range from 30 mins for critical problems to 2 hours. |
| System Management, Performance Services and Mission Critical Support Solution. |
| NOTE: For more information on HP Care Pack services, contact any of our worldwide sales |
| offices, resellers or visit our worldwide website at: http://www.hp.com/hps/carepack |
| NOTE: For more complete information on HP Services offerings, customers and resellers, please |
| visit us at: http://www.hp.com/hps |
| NOTE: Additional information regarding worldwide limited warranty and technical support is |
| available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html |
DA - 12245 U.S. QuickSpecs — Version 15 — 10/26/2007 | Page 5 |
