Continuous Improvement

We continue to improve product quality. At every step—from design and development through production and testing and on into the workplace—we’re alert for any opportunity to improve quality and everything we learn goes into making the next generation of HP Networking products all it can be.

Our customers are a vital resource. The best information about the quality of the user experience is obtained through customer feedback. We look carefully at customer surveys and service calls, focus groups and field research, sales meetings and so much more—gathering critical feedback that influences our designs, inspires new features, and improves the overall quality of our products and services.

We never stop. We never stop communicating and listening to our customers. We never stop testing our products, raising our standards, designing new features, developing new technologies, and looking for better materials and suppliers. We never stop perfecting our networking products and working to deliver a Total Customer Experience that’s second to none, with an industry-leading warranty, a low cost of ownership, and a satisfied relationship with HP Networking.

HP Quality Improvement Cycle

Design

Feedback

Testing

SupportDeployment

Revision 1.0