HP Networking Product Warranty & Support Summary1 (July 2012)
Switches
Wireless LAN
Additional Networking Products Management Routers
| Warranty | Advance | Technical | Software/OS | |
Products | 1 | ||||
replacement | |||||
2 | Support | 6 | |||
| duration | delivery4 | (Phone/Email/ | Releases | |
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| Electronic Case) |
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Modular
125xx, 105xx, 95xx, 75xx | 1 year | 10 days | 1 year | As long as owned6 | |
82xxzl, 54xxzl, 42xxvl | Lifetime3 | NBD | As long as owned3 | As long as owned6 | |
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59xx/AF, 583x/AF, 582x/AF | 1 year | 10 days | 1 year | As long as owned6 | |
66xx, 62xx/yl, 581x/AF, 580x/AF, 55xx, 51xx, 48xxG, 45xx/G, 42xx/G, 38xx, | Lifetime3 | NBD | As long as owned3 | As long as owned6 | |
36xx, 35xx/yl, 31xx, 29xx/al, 281x, 26xx, 25xx/G | |||||
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Smart Managed |
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1910, 181x, 17xx | Lifetime3 | NBD | As long as owned3 | As long as owned6 | |
190x | 3 years | NBD | 3 years | As long as owned6 | |
IntelliJack Switches | 3 years | NBD | 3 years | As long as owned6 | |
Unmanaged |
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21xx, 1410, 1400 | Lifetime3 | NBD | As long as owned3 | N/A | |
1405 | 3 years | NBD | 3 years | N/A | |
Indoor Access Points |
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MSM4xx, MSM3xx, M2xx , M110 | Lifetime3 | NBD | 1 year | 1 year (bug fix only) | |
WA2xxx, 95xx, 91xx, 87xx, 77xx | 1 year | 30 days | 1 year | As long as owned6 | |
Controllers |
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MSM765 zl5 | Lifetime3 | NBD | 1 year | 1 year (bug fix only) | |
MSM720 | Lifetime3 | NBD | As long as owned3 | As long as owned6 | |
MSM760, MSM710 | 1 year | NBD | 1 year | 1 year (bug fix only) | |
HP RF Manager Controller | 1 year | NBD | 1 year | 1 year (bug fix only) | |
WXxxxx | 1 year | 30 days | 1 year | As long as owned6 | |
Other Access devices |
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1 year | NBD | 1 year | 1 year (bug fix only) | ||
M111 Wireless Client Bridge | 1 year | NBD | 1 year | 1 year (bug fix only) | |
HP 802.11a/b/g Workgroup Bridge | 1 year | 30 days | 1 year | As long as owned6 | |
HP 802.11a Integrated Bridge and Access Point |
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MSM317 Wireless Access Devices | Lifetime3 | NBD | 1 year | 1 year (bug fix only) | |
MSM415 RF Security Sensor | Lifetime3 | NBD | 1 year | 1 year (bug fix only) | |
30xx Wireless Switch | 1 year | 30 days | 1 year | As long as owned6 | |
Routers |
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88xx, 66xx | 1 year | 30 days | 1 year | As long as owned6 | |
MSR9xx, MSR50, MSR30, MSR20 | 1 year | 30 days | 1 year | As long as owned6 | |
V1xx Wireless Routers | 3 years | NBD | 3 years | As long as owned6 | |
Network Management |
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Intelligent Management Center | 90 days | N/A | 90 days | 90 days(bug fix only) | |
PCM+ Network Management (IDM, MM & NIM)(Purchased after February 1, 2009) |
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| As long as owned | |
| 90 days | N/A | 1 year | (bug fix only for licensed | |
| version) | ||||
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| 1 year (All releases) | |
PCM+Network Management (IDM, MM & NIM)(Purchased before February 1, 2009) | 90 days | N/A | As long as owned3 | As long as owned6 | |
AllianceONE Products |
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HP AllianceONE Services/Advanced/Extended Services zl modules5 | Lifetime5 | NBD | As long as owned5 | As long as owned5 | |
HP Threat Management Services zl Module5 | Lifetime5 | NBD | As long as owned5 | As long as owned5 | |
Sangoma Voice Cards | Lifetime5 | NBD | As long as owned5 | As long as owned5 | |
HP Voice Products |
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VCX voice and communication products | 1 year | 30 days | 90 days | 90 days(bug fix only) | |
41xx, 35xx, 31xx IP phones | 1 year | 30 days | 90 days | 90 days(bug fix only) | |
Other Software |
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Premium License (When purchased separately for 82xx,E66xx, 54xx & 35xx switches) | N/A | N/A | 1 year | As long as owned6 | |
| (Maintenance releases only) | ||||
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| 1 year (All releases) | |
HP Security Appliances |
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F5000, | 1 year | 30 days | 1 year | As long as owned6 | |
HP Transceivers |
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X244, X242, X132, X131, X129, X122, X121, X119, X112, X111 | Lifetime3 | NBD | As long as owned3 | N/A | |
X240, X170, X160, X140, X135, X130, X125, X124, X120, X115, X114, X110 | 1 year | 30 days | 1 year | N/A |
1)Warranties and support listed are included in the purchase price of HP products. Warranty technical support is provided during local HP business hours. Extended coverage services are available for purchase. Upon transfer of product from bona fide end user to bona fide end user, warranty may be enforced by transferee. See product’s
2)Includes coverage of any
3)For as long as you own the product. You may be required to provide proof of purchase or lease as a condition of receiving warranty service.
4)Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In some countries and regions and under certain supplier constraints, response time may vary. Contact your local HP service organization for response time availability in your area. NBD=Next Business Day.
5)Hardware warranty, technical support and all software releases provided for hardware and the ONE Service OS only, when and if available, for as long as you own the product. See product specific documentation for application support. 5 year warranty on the disk drive in the HP Alliance One Advanced Services and Services zl Modules, HP Threat Management Services zl Module, HP AllianceOne Ext zl Mod w/Rvrbd Stlhd, HP MSM765zl Mobility Controller, HP Surv Brch Com zl Mod pwrby Msft Lync.
6)Includes all software/OS releases offered for the specific products listed above, when and if available, for as long as you own the product, except where noted. Some software releases may require additional hardware to be installed.
The most current version of this document is available at www.hp.com/networking/warrantysummary
HP Networking product warranty policy details are available at www.hp.com/networking/warranty
Information on services for HP Networking products can be found at www.hp.com/networking/services
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
