troubleshooting

Windows does not detect new hardware with the Phoneline USB Network Adapter hardware installed, or it continues to detect the adapter each time I restart the PC.

❑Verify that the adapter is securely inserted into the appropriate port on your computer.

❑Verify that your system BIOS is USB compatible and that your PC’s USB settings are enabled. The motherboard of your PC may have USB options not supported by your Windows operating system. If you are not sure, contact your PC’s manufacturer.

Windows can’t locate the driver for the Phoneline USB Network Adapter.

❑Verify that you have inserted the correct CD-ROM into your PC’s drive.

❑The CD-ROM may be defective, files may be missing, or you may be pointing Windows to the wrong drive. Confirm that the CD-ROM includes the files BCM42CTL.DLL, BCM42RLY.SYS, BCM42RLY.VXD, BCM42U.CAT, BCM42U.INF, BCM42U.SYS, and BCMNDIU.DLL. If the files are not on the CD-ROM, contact HP customer care (see your Quick Start Guide).

The Windows logon screen doesn’t appear after restarting the computer.

❑Click Start, then click Log Off and log back on. If the logon screen still does not appear, the PC manufacturer may have disabled Windows networking. Contact the manufacturer for help. For Windows 2000, consult your Microsoft documentation.

On the Access Control tab, user level access is selected, but Shared Level Access is grayed out and not accessible.

❑The primary network logon is set to Client for NetWare Networks. On the Configuration tab of the Network Properties window, set the primary network logon to Client for Microsoft Networks.

❑Your personal Web server PC or Microsoft Front Page may require you to choose a user level for security reasons.

In Network Neighborhood I can see my computer but not others.

❑Verify that the cables are connected correctly and that the Link and TX LEDs are lit on the Phoneline USB Network Adapter. Replace the cable with one you know works.

❑Verify that the other computers are turned on.

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