HP Professional 5000 manual CONTENTS

CONTENTS

chapter 1

General Service Information

Troubleshooting Procedures ....................................................................................................	1-1
Tools Required - Desktop Computers and Workstations.........................................................	1-1
Tools Required - Notebooks ....................................................................................................	1-1
Protecting Yourself and the Computer.....................................................................................	1-1
Clearing CMOS .......................................................................................................................	1-2
Customer Responsibilities........................................................................................................	1-2
POST Power-On Sequence ......................................................................................................	1-3
Compaq Drive Protection System............................................................................................	1-3
Accessing DPS Through Compaq Diagnostics for Windows ............................................	1-4
Compaq Configuration Record Utility.....................................................................................	1-4

chapter 2

Troubleshooting Flowcharts for Desktop Computers

1.	Initial Troubleshooting.........................................................................................................		2-2
2.	No Power, Part 1..................................................................................................................		2-3
3.	No Power, Part 2..................................................................................................................		2-4
4.	No Power, Part 3..................................................................................................................		2-5
5.	No Video, Part 1 ..................................................................................................................		2-6
6.	No Video, Part 2 ..................................................................................................................		2-7
7.	No Video, Part 3 ..................................................................................................................		2-8
8.	Error Messages Part 1 ..........................................................................................................		2-9
9.	Error Messages, Part 2 .......................................................................................................		2-10
10.		Error Messages, Part 3 .....................................................................................................	2-11
11.		No O/S Loading ...............................................................................................................	2-12
12.		No O/S Loading from Hard Drive, Part 1........................................................................	2-13
13.		No O/S Loading from Hard Drive, Part 2........................................................................	2-14
14.		No O/S Loading from Hard Drive, Part 3........................................................................	2-15
15.		No O/S Loading from Diskette Drive ..............................................................................	2-16
16.		No O/S Loading from CD-ROM Drive ...........................................................................	2-17
17.		No O/S Loading from Network .......................................................................................	2-18
18.		Non-Functioning Device..................................................................................................	2-19

chapter 3

Troubleshooting Flowcharts for Portable Computers

1.	Initial Troubleshooting.........................................................................................................	3-2
2.	No Power, Part 1..................................................................................................................	3-3
3.	No Power, Part 2..................................................................................................................	3-4
4.	No Power, Part 3..................................................................................................................	3-5
5.	No Power, Part 4..................................................................................................................	3-6
6.	No Video, Part 1 ..................................................................................................................	3-7
7.	No Video, Part 2 ..................................................................................................................	3-8
8.	Non-Functioning Docking Station.......................................................................................	3-9
9.	No O/S Loading .................................................................................................................	3-10
10. No O/S Loading from Hard Drive, Part 1........................................................................		3-11

Quick Troubleshooting Guide iii