Problem | Solution | |
Unable to set the | Make sure the graphics card supports the optimal resolution. | |
monitor to the optimal | Make sure the latest supported driver is installed for the graphics card. For | |
resolution. | ||
| HP and Compaq systems, you can download the latest graphics driver for | |
| your system from: www.hp.com/support. For other systems, refer to the Web | |
| site for your graphics card. | |
Screen is black or |
| |
displaying at a lower | Check if your monitor and computer support HDCP. Refer to | |
resolution while | ||
Digital Bandwidth Protection or http://www.hp.com/support. | ||
displaying high- | ||
definition (HD) content |
| |
(select models). |
| |
|
| |
Unable to hear audio | Do the following: | |
● Ensure the source signal is good by using headphones at the source. | ||
from | ||
(select models). | ● Press the Menu button to access the OSD menu. Select | |
| ||
| Audio Settings, and then select Volume to adjust the volume. | |
| ● Ensure speaker volume is not muted or too low: Click the Windows | |
| start button™ , Control Panel, and Hardware and Sound. Under | |
| Audio Devices and Sound, click Adjust system volume. Under Main | |
| Volume, move the slider up. | |
| In order for the Plug and Play feature of the monitor to work, you need a | |
No Plug and Play. | computer and graphic card that are compatible with Plug and Play. Check | |
| with your computer manufacturer. | |
| Check the monitor’s video cable, and make sure that none of the pins are | |
| bent. | |
| Make sure that the monitor drivers are installed. Refer to “Installing Drivers” | |
| in the “Operating the Monitor” chapter for more information. Monitor drivers | |
| are also available at: http://www.hp.com/support | |
|
| |
Picture bounces, | Move electrical devices that may cause electrical interference as far away | |
from the monitor as possible. | ||
flickers, or wave pattern | ||
is present in the picture. | Use the maximum refresh rate that your monitor is capable of at the | |
| resolution that you are using. |
Monitor is always in
sleep mode (amber LED).
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
ENWW | Getting Support from hp.com 23 |